Administration

MWC Group AG; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Full-time employment

Six-month probation

Paid leave

Training on systems

Exposure to international business

Opportunities to advance

Job summary

MWC Group is seeking a capable Administrator to join the Clark team in the Philippines. The role focuses on providing accurate, dependable administrative support to advisers, clients and internal teams. Training on systems and processes will be provided, and there is room for growth within an international business.

You will work full-time from the Clark, Pampanga office, using CRM and Microsoft 365 daily. Excellent English written and spoken communication is essential, along with

Qualifications

• Experience in administrative, client-service, coordination or similar office roles.
• Attention to detail and strong organisational skills.
• Fluent written and spoken English; professional email writing.

Responsibilities

• Provide day-to-day administrative support to advisers, clients and internal teams.
• Prepare, check and process documents, forms and routine reports.
• Keep client and business records accurate and up to date.
• Track outstanding requirements and follow up with advisers, clients, providers and colleagues.
• Maintain internal trackers, calendars and workflow systems to meet deadlines.
• Use CRM and Microsoft 365 to record and manage work accurately.
• Communicate professionally by email and phone when required.
• Coordinate with Administration, Client Services, Compliance and Finance.
• Use AI and automation tools to draft and improve routine tasks.
• Identify simple ways to improve administrative processes.

Skills

Attention to detail

Organisational skills

Follow-through

Written English

Email writing

CRM learning

Confidential handling

Adaptability

Tools

CRM

Microsoft 365

Excel

Word

Outlook

Shared documents

Job description

About the role

MWC Group is an international financial-services business looking for a capable, organised Administrator to join the growing team in Clark. This role suits someone who enjoys staying organised, seeing tasks through to completion, and ensuring clients, advisers, and colleagues receive the administrative support they need. You don't need previous financial-services experience, as we'll provide training on systems, processes, and the international business. What matters most is that you are accurate, dependable, comfortable using technology and willing to learn.

Key responsibilities

• Provide day-to-day administrative support to MWC's advisers, clients and internal teams.
• Prepare, check and process documents, forms, correspondence and routine reports.
• Keep client and business records accurate and up to date.
• Track outstanding requirements and follow up with advisers, clients, providers and colleagues when information is missing.
• Maintain internal trackers, registers, calendars and workflow systems so deadlines and outstanding items are not missed.
• Use CRM, Microsoft 365, Excel and other business systems to record and manage work accurately.
• Communicate professionally with colleagues and clients by email and, where required, telephone.
• Coordinate with departments including Administration, Client Services, Compliance and Finance.
• Use AI and automation tools to help draft, summarise, check and improve routine administrative work.
• Help identify simple ways to make administrative processes more efficient and reliable.

About you

• Able to work full-time from the Clark, Pampanga office.
• Previous administrative, client-service, coordination or similar office experience.
• Strong attention to detail, organisation and follow-through.
• Good written and spoken English.
• Professional email-writing skills.
• Comfortable using Microsoft Excel, Word, Outlook and shared document systems.
• Able to learn CRM and other business platforms quickly.
• Comfortable handling confidential information.
• Comfortable working mid-shift hours Philippine time, Monday to Friday.

About us

MWC Group is an international financial-services business. As MWC continues to expand, strong performers will have opportunities to take on additional responsibility and advance within the business.

Benefits

• Full-time employment with a six-month probationary period.
• Paid leave and statutory benefits in accordance with Company policy and Philippine law.
• Training on MWC's systems, processes and financial-services environment.
• Exposure to an international business operating across multiple jurisdictions.
• The opportunity to work with and learn from colleagues across different areas of the Group.
• A growing business where strong performance and increasing responsibility can create opportunities to advance.