Admin Staff (w/ BPO experience)

CIM Technologies Inc.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

CIM Education Center in the Philippines is seeking an enthusiastic sales professional to promote and enroll clients in training programs. You will reach out to prospective corporate and individual customers, present programs, and manage enrollments from pre-sales to post-sales.

Responsibilities include outbound calling, lead generation, CRM maintenance, and close coordination with the Technical Solutions Team to ensure successful delivery.

Qualifications

• Promote and sell training services via outbound calling and lead generation.
• Engage customers effectively to drive enrollment and revenue.
• Maintain accurate records of calls, leads, and enrollments in CRM.

Responsibilities

• Make outbound calls to prospective corporate and individual clients.
• Present training programs, schedules, and benefits clearly to prospects.
• Identify needs and recommend suitable training solutions.
• Handle inquiries and objections; follow up to convert into enrollments.
• Generate and qualify leads through cold calls and other activities.
• Maintain CRM records of calls, interactions, and enrollment status.
• Coordinate with Technical Solutions Team to support training delivery.
• Prepare proposals, pricing, and sales reports to close deals.
• Monitor sales forecast, pipeline, and individual performance.
• Provide pre-sales and post-sales support for a positive client experience.
• Collaborate with departments to ensure smooth delivery of training services.
• Aim to meet or exceed monthly sales and enrollment targets.
• Grow CIM Education Center by identifying new opportunities and maintaining client relationships.

Skills

Outbound calls

Lead generation

CRM management

Relationship building

Tools

CRM software

Job description

About the Role

We are seeking an enthusiastic and results-driven professional to join the CIM Education Center team. The ideal candidate will be responsible for reaching out to prospective corporate and individual clients, promoting educational and training programs, and driving enrollment through effective communication, relationship-building, and persuasive selling techniques.

Job Description

Responsible for promoting and selling training services through outbound calls, lead generation activities, and effective customer engagement. The role involves managing prospect databases and actively supporting the delivery of training courses from pre-sales to post-sales.

Expected to identify market demands, understand customer requirements, recommend appropriate training solutions, and contribute to achieving the Education Center's sales and enrollment targets.

Key Responsibilities

• Make outbound calls to potential clients, particularly within the AEC and Manufacturing sectors, using provided and self-generated leads and databases.

• Present and explain training programs, courses, schedules, and benefits clearly and confidently to prospective clients.

• Identify and understand the needs, challenges, and requirements of prospects to recommend suitable training programs.

• Handle client inquiries and objections professionally and conduct timely follow-ups to convert prospects into enrollments.

• Generate and qualify leads through cold calling and other lead-generation activities.

• Maintain accurate and updated records of calls, client interactions, feedback, follow-ups, and enrollment status in the CRM system.

• Coordinate with the Technical Solutions Team to support the proper implementation of public and customized/special-schedule training courses.

• Prepare proposals, costing, quotations, and sales reports necessary to support successful deal closure.

• Monitor sales forecasts, pipeline activities, and individual sales performance.

• Provide appropriate pre-sales and post-sales support to ensure a positive client experience.

• Collaborate with relevant departments to ensure the smooth delivery and implementation of training services.

• Achieve or exceed monthly sales, enrollment, and outbound call targets.

• Contribute to the continuous growth and development of CIM Education Center by identifying new business opportunities and maintaining strong client relationships.