Admin Assistant / Admin Executive (illum.e) [Part Time or Full Time]

THINKERS' VAULT PTE. LTD.; Santo Niño 1st; On-site; PHP 1,467,000 - 2,445,000; Full time

Job summary

Thinkers' Vault Pte Ltd., the holding company for illum.e, is seeking conscientious administrative assistants/executives to support admin work across our Singapore locations.

Responsibilities include student recruitment and enrolment inquiries, admissions coordination, customer service, data management using CRM, and building relationships with students, parents, and partners to ensure smooth transitions into academic programs.

Qualifications

• Experience supporting administrative tasks and coordination.
• Ability to manage inquiries and documentation with accuracy.
• Excellent verbal and written communication.

Responsibilities

• Student Recruitment and Enrolment: Manage inquiries from prospective students and parents, ensuring all necessary documentation is completed accurately and timely.
• Admissions Coordination: Coordinate the admissions process, maintain up-to-date knowledge of course offerings, prerequisites, and any changes in admission policies to provide accurate advice.
• Customer Service and Support: Serve as the primary point of contact for enrolment-related inquiries, offering prompt, courteous, and comprehensive support. Resolve any issues or concerns that arise during the enrolment process, ensuring a positive experience for students and parents.
• Data Management and Reporting: Maintain accurate and confidential student records, utilizing CRM systems to track interactions and enrolment status.
• Relationship Building: Build and maintain strong relationships with students, parents, and educational partners to foster a supportive and engaged community. Collaborate with academic and administrative teams to ensure a smooth transition for students into their academic programs.

Skills

Communication skills

Organization

Customer service

Problem-solving

Education

Diploma or equivalent

Tools

CRM software

Microsoft Office

Data entry

Job description

Thinkers' Vault Pte Ltd., the holding company for illum.e, is looking for conscientious administrative assistants / administrative executives to help in admin work.

Locations:

1) Jurong East (filled)

2) Novena (1 available)

3) Bukit Timah (filled)

4) Parkway Parade (1 available)

5) Hougang (1 available)

illum.e is the fastest growing enrichment / tuition centre in Singapore. We are regarded by our cherished students and parents as the top General Paper and English enrichment centre in Singapore.

Key Responsibilities:

1. Student Recruitment and Enrolment: Manage inquiries from prospective students and parents, ensuring all necessary documentation is completed accurately and timely.
2. Admissions Coordination:Coordinate the admissions process, maintain up-to-date knowledge of course offerings, prerequisites, and any changes in admission policies to provide accurate advice.
3. Customer Service and Support: Serve as the primary point of contact for enrolment-related inquiries, offering prompt, courteous, and comprehensive support. Resolve any issues or concerns that arise during the enrolment process, ensuring a positive experience for students and parents.
4. Data Management and Reporting: Maintain accurate and confidential student records, utilizing CRM systems to track interactions and enrolment status.
5. Relationship Building:Build and maintain strong relationships with students, parents, and educational partners to foster a supportive and engaged community. Collaborate with academic and administrative teams to ensure a smooth transition for students into their academic programs.

Work Requirements:

• Five Day Work Week (1 weekend) if full time. Candidates who are able to work both weekends can expect better renumeration.
• Evening weekday working hours from 4pm or weekend 9am if Part Time (hourly rate).
• Work Hours - 8 hours from 10am (Flexi start time)
• Dynamic and adaptable individual who can face the diverse challenges ahead
• Strong sense of responsibility, problem-solving ability and communication skills
• Candidates should ideally be able to work at any of our 5 locations across Singapore, or other branches when necessary
• Potential for both professional development and salary increment in Singapore's fastest growing tuition centre.