ActiveOne: Workforce Specialist

Reliance United; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

Reliance United seeks a Workforce Specialist to ensure operational, administrative, and workforce support for clinic services. You will coordinate manpower deployment, oversee timekeeping processes, and manage logistic operations while aligning with company and client expectations.

Key responsibilities include monitoring manpower, managing schedules, and ensuring compliance with healthcare standards. The role involves collaboration with various teams and preparing reports that support decision-making and operational improvements.

Responsibilities

• Oversee administrative functions of the COAsA for efficient operations.
• Maintain accurate and up-to-date onsite manpower monitoring.
• Manage appointment scheduling and coordination for optimal coverage.
• Assist with billing processes and ensure documentation accuracy.
• Ensure compliance with healthcare regulations and standards.
• Act as a liaison and support clear communication among teams.
• Prepare regular reports for decision-making and improvements.

Job description

Job Objective / Purpose

The Workforce Specialist provides critical operational, administrative, and workforce support to ensure the seamless, efficient, and consistent delivery of clinic services. The role is responsible for coordinating day-to-day manpower deployment, timekeeping processes, and operational logistics, while ensuring alignment with company standards and client expectations. Acting as a key liaison between Clinic Operations Supervisors, Onsite Medical Teams, COAA monitoring and Workforce Timekeeping reports, and other stakeholders, the position ensures accurate workforce reporting, timely communication, and continuous process improvement to support overall clinic performance and client satisfaction.

Duties and Responsibilities

• Oversee day-to-day administrative functions of the COAsA, ensuring smooth and efficient operations, proper documentation, and adherence to timely standard procedures.
• Maintain accurate and up-to-date onsite manpower monitoring, ensuring proper monitoring of changes and schedules of timekeeping from CO Team, and compliance.
• Manage appointment scheduling, clinic calendars, and coordination of CO Team and Workforce Team f to ensure optimal coverage and efficient manpower deployment and operational flow.
• Assist and coordinates with the Workformce Supervisor in billing processes, timekeeping documentation and monitoring, ensuring accuracy and supporting timely reports submission and logistic tracking.
• Ensure clinic adherence to healthcare regulations, safety standards, and accreditation requirements (e.g., DOH, ISO), including documentation readiness for audits.
• Acts as a liaison between the Workfoce & COAA team, CO Team, and assists in internal departments (HR, Finance, IT) reprots, ensuring clear, timely, and professional communication in coordination with the Workforce Supervisor.
• Prepare regular reports (e.g.attendance , fill-in rates, performance metrics) to support decision-making, operational improvements, and management review.