Accreditation and Quality Assurance Supervisor

TeleCure Corporation; Malolos; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health & Wellness: Free General Pract.

Pharmacy Discounts

Allowances & Statutory Benefits

Paid Time Off

Career Development

Job summary

TeleCure Corporation in Malolos, Bulacan is seeking an Accreditation and Quality Assurance Supervisor who will lead accreditation, licensing, and regulatory compliance programs across TeleCure’s healthcare operations.

You will manage SOPs, internal audits, inspections, and readiness, coordinate with DOH, PhilHealth, FDA, LGUs and other bodies, and drive continuous quality improvement with cross‑department teams.

Qualifications

• Bachelor’s degree required in a healthcare-related or quality field.
• Experience in healthcare accreditation or regulatory compliance preferred.
• Familiarity with SOP development and internal audits.

Responsibilities

• Lead accreditation, licensing, and regulatory programs for TeleCure.
• Develop and manage regulatory calendar and document tracking.
• Coordinate with DOH, PhilHealth, FDA, LGUs, BIR, BOC, and others.
• Ensure SOP reviews and updates across departments.
• Plan and conduct internal audits; report findings and corrective actions.
• Lead regulatory inspections and accreditation readiness.
• Maintain centralized records of licenses, permits, and certificates.
• Provide management with status reports and escalation of regulatory risks.

Skills

Regulatory project management

Quality management

SOP development

Audit coordination

Regulatory communications

Education

Bachelor’s degree in healthcare/regulatory/quality management

Job description

Job Title: Accreditation and Quality Assurance Supervisor
Company: TeleCure Corporation
Location: TeleCure Medical and Diagnostic Center, 221 Tanjeco St., Brgy. San Vicente, City of Malolos, Bulacan
Employment Type: Full-time
Experience Level: Intermediate / Mid-level
Schedule: 8 hour shift, 5 days a week

COMPANY OVERVIEW

At TeleCure, we are committed to making quality healthcare more accessible and convenient for every Filipino. What began as a pandemic response has grown into a healthcare organization focused on delivering accessible, affordable, and patient-centered primary healthcare through integrated medical, pharmacy, laboratory, radiology, and digital services. Join our growing team and be part of a company that combines compassion, operational excellence, and technology to improve the healthcare experience for the communities we serve.

ROLE OVERVIEW

Reporting to the Chief Executive Officer. The Accreditation and Quality Assurance Supervisor is responsible for leading and managing TeleCure’s organization-wide accreditation, licensing, regulatory compliance, and quality assurance programs. The position serves as the project owner for applications, renewals, and maintenance of all licenses, permits, certificates, and accreditations required for TeleCure’s healthcare and business operations.

The role coordinates regulatory requirements involving agencies and institutions including the Department of Health (DOH), PhilHealth, Food and Drug Administration (FDA), Local Government Units (LGUs), Bureau of Internal Revenue (BIR), Bureau of Customs (BOC), and other applicable regulatory bodies.

Beyond accreditation, the Supervisor is responsible for strengthening TeleCure’s quality management system by ensuring that Standard Operating Procedures (SOPs) remain current, appropriate, and consistently implemented. The position will conduct and coordinate internal audits across departments and facilities, identify compliance gaps and opportunities for improvement, and report findings and recommended corrective actions to management.

The Accreditation and Quality Assurance Supervisor also serves as the lead coordinator for regulatory inspections and accreditation activities, ensuring that all concerned managers, supervisors, facilities, personnel, records, and processes are prepared and compliant.

KEY RESPONSIBILITIES

• 1. Accreditation, Licensing & Regulatory Project Management
  • Serve as the project owner for new applications, renewals, amendments, and maintenance of TeleCure's regulatory licenses, permits, certificates, and accreditations.
  • Develop and maintain a centralized regulatory and accreditation calendar containing expiration dates, application periods, documentary requirements, responsible departments, and submission status.
  • Ensure applications and renewals are initiated sufficiently ahead of deadlines to prevent interruption of operations.
  • Coordinate requirements involving DOH, PhilHealth, FDA, LGUs, BIR, Bureau of Customs, and other relevant government agencies.
  • Track each application from preparation and submission through inspection, approval, and issuance of the final license, permit, certificate, or accreditation.
• 2. Healthcare Facility & Service Compliance
  • Oversee regulatory compliance requirements applicable to TeleCure's primary care clinics, clinical laboratories, radiology services, pharmacies, YAKAP facilities, onsite operations, and other healthcare services.
  • Coordinate with respective managers and technical professionals to ensure continued compliance with the conditions of their licenses and accreditations.
  • Monitor regulatory issuances, circulars, advisories, and changes that may affect TeleCure operations.
  • Translate new regulatory requirements into specific organizational actions and communicate them to concerned departments.
• 3. SOP Management & Continuous Quality Improvement
  • Coordinate the periodic review and updating of SOPs, policies, protocols, and operational guidelines across TeleCure.
  • Work with department heads and subject matter experts to identify processes requiring new or revised SOPs.
  • Evaluate existing procedures for compliance, effectiveness, consistency, and operational practicality.
  • Recommend improvements based on audit findings, regulatory changes, operational incidents, and observed process gaps.
  • Maintain proper version control and documentation of approved SOPs and policies.
• 4. Internal Quality Audits
  • Develop and implement a regular internal audit program covering TeleCure departments, clinics, facilities, and operational units.
  • Verify whether approved SOPs, policies, regulatory requirements, and management directives are being properly implemented.
  • Document findings, observations, non-conformities, risks, and opportunities for improvement.
  • Coordinate corrective and preventive actions with concerned managers and supervisors.
  • Monitor identified deficiencies until appropriate corrective actions have been implemented and verified.
• 5. Regulatory Inspections & Accreditation Readiness
  • Serve as the lead coordinator for scheduled and unannounced inspections, accreditation surveys, and regulatory assessments.
  • Develop inspection-readiness checklists and conduct pre-inspection assessments.
  • Coordinate with managers, supervisors, technical personnel, and other responsible staff to ensure that required documents, equipment, facilities, records, and personnel are ready.
  • Facilitate communication between inspectors and the appropriate TeleCure representatives.
  • Document inspection findings and lead the coordination of responses, corrective actions, and compliance submissions following inspections.
• 6. Compliance Documentation & Records Management
  • Maintain a centralized repository of current and historical licenses, permits, certificates, accreditation documents, inspection reports, regulatory correspondence, and compliance submissions.
  • Ensure that original and electronic copies are properly secured, organized, and readily retrievable.
  • Maintain documentary evidence demonstrating compliance with regulatory and accreditation requirements.
• 7. Management Reporting & Risk Escalation
  • Provide management with regular reports on accreditation status, upcoming renewals, audit findings, compliance gaps, regulatory risks, and corrective action progress.
  • Immediately escalation regulatory issues that may threaten patient safety, accreditation status, business continuity, or organizational reputation.
  • Present recommendations to management regarding improvements necessary to strengthen quality and compliance.
• 8. Cross-Departmental Coordination
  • Work closely with Clinic Operations, Laboratory, Radiology, Pharmacy, Medical Records, Finance, Supply Chain, Human Resources, IT, and Onsite Operations on regulatory and quality requirements.
  • Clearly assign and monitor departmental deliverables required for accreditation and inspection projects.
  • Promote a culture in which quality and compliance are shared responsibilities across the organization, rather than functions performed only during inspections.

QUALIFICATIONS & REQUIREMENTS

• Education: Bachelor’s degree in a healthcare-related, business, quality management, regulatory affairs,
  or related field.
• Experience: Relevant experience in healthcare accreditation, quality assurance, regulatory compliance, or project management is strongly preferred.
• Experience dealing with healthcare regulatory agencies and accreditation processes is an advantage.
• Technical Skills: Strong project management and organizational skills, with the ability to manage multiple applications and deadlines simultaneously.
• Strong understanding of SOP development, internal auditing, corrective action, and continuous quality improvement.
• Soft Skills: Excellent documentation, written communication, coordination, and presentation skills.
• Highly detail-oriented, systematic, proactive, and capable of working across multiple departments and facilities.
• Ability to communicate professionally with government agencies, inspectors, healthcare professionals, and senior management.

BENEFITS & PERKS

• Health & Wellness: Free General Practitioner consultations, Annual Physical Exams, flu vaccinations, and exclusive discounts on medical and diagnostic services for employees and their immediate family.
• Pharmacy Discounts: Enjoy exclusive employee discounts on groceries, generic medicines, and branded medicines at TeleCure Pharmacy.
• Allowances & Statutory Benefits: Receive a regular monthly rice subsidy and 13th-month pay in accordance with applicable law and company policy.
• Paid Time Off: Enjoy paid Vacation Leave, with applicable unused credits convertible to cash at year-end, Sick Leave, and paid Birthday Leave.
• Career Development: Grow professionally through company-sponsored seminars, training opportunities, and one-on-one career coaching sessions with the CEO.

EQUAL OPPORTUNITY

TeleCure Corporation is an equal opportunity employer committed to maintaining a professional, respectful, and inclusive workplace where employees are supported in their professional growth and development.