Healthcare Quality Supervisor

MicroSourcing; Taguig; On-site; PHP 450,000 - 650,000; Full time

Benefits offered by this job

Healthcare coverage on day one for you

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Taguig City is seeking a Healthcare Quality Supervisor to oversee day-to-day production and quality functions of a team of specialists to meet client accuracy and performance goals.

The role is onsite night shift at BGC, offering opportunities in QA program development, audits, and dashboard reporting. The ideal candidate has a nursing degree with active license and 1–5 years QA or clinical appeals experience, plus strong English.

Qualifications

• QA experience in utilization management or clinical appeals QA/auditing in healthcare
• 3–5 years acute care hospital experience (Med/Surg) or 2–3 years ICU experience
• Bachelor of Science in Nursing with active PHRN or USRN license
• Strong understanding of InterQual or MCG clinical guidelines and US insurance/government healthcare programs
• Experience with EMRs such as Epic, Cerner, or Meditech
• Excellent English communication skills (CEFR B2)

Responsibilities

• Monitor staff performance using productivity and accuracy metrics for Clinical Denials and Appeals
• Support the development and maintenance of the QA program including audit design and automation improvements
• Provide coaching, training, and ongoing feedback to improve team performance
• Review production and quality reports, conduct performance evaluations, and facilitate monthly team meetings
• Maintain QA records, audit findings, and support special projects including denials audits
• Partner with global Operations, Training, and HR teams to improve onboarding and processes
• Participate in client calibration sessions to align KPIs and expectations
• Support internal audits and client visits by presenting dashboards, reports, and achievements

Skills

QA Experience

Clinical Experience

Nursing Licenses

InterQual/MCG knowledge

EMRs (Epic/Cerner/Meditech)

English Communication

Education

BS Nursing + active license (PHRN/USRN)

Tools

Microsoft Office

Job description

Position

Healthcare Quality Supervisor

Location

BGC, Taguig City

Work setup & shift

Onsite, Night shift

Why join MicroSourcing?

Competitive Rewards

Enjoy above-market compensation, healthcare coverage on day one for you and your dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit

Be part of a positive and engaging work environment through company-sponsored events and activities.

Work-Life Harmony

Experience a balance that suits your lifestyle with flexible work arrangements.

Career Growth

Access opportunities for continuous learning and professional advancement.

Inclusive Teamwork

Join a diverse and inclusive workplace that values every individual’s contribution.

Your Role

As a Healthcare Quality Supervisor, you will oversee the day‑to‑day production and quality functions of a team of specialists to ensure client accuracy and performance goals are met.

You Will

• Monitor staff performance using key metrics such as productivity and accuracy for Clinical Denials and Appeals
• Support the development and maintenance of the QA program, including audit design and automation improvements
• Provide coaching, training, and ongoing feedback to improve team performance
• Review production and quality reports, conduct performance evaluations, and facilitate monthly team meetings
• Maintain QA records, audit findings, and support special projects including full utilization and denials audits
• Partner with global Operations, Training, and HR teams to improve onboarding and processes
• Participate in client calibration sessions to align KPIs and expectations
• Support internal audits and client visits by presenting dashboards, reports, and achievements

What You Need

• QA Experience: At least 1 year of utilization management and/or clinical appeals QA or auditing experience in a healthcare setting
• Clinical Experience: 3–5 years acute care hospital experience (Med/Surg preferred) or 2–3 years ICU experience
• Education & License: Bachelor of Science in Nursing with active PHRN or USRN license
• RCM Knowledge: Strong understanding of InterQual or MCG clinical guidelines and US insurance and government healthcare programs
• Systems: Experience with EMRs such as Epic, Cerner, or Meditech
• Communication: Excellent English communication skills (minimum CEFR B2)

Preferred Skills

• Advanced Education: Master’s degree or related postgraduate qualification in healthcare or business
• Certification: Case management, clinical appeals, or denials certification (e.g., ACMA)
• Tools: Proficiency in Microsoft Office and tracking systems for authorizations or denials
• Soft Skills: Strong analytical thinking, independent judgment, and presentation skills

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the Philippines’ pioneer and largest offshore provider of managed services. We believe our strength lies in our people. Our commitment to 100% YOU means fostering a culture that values diversity, inclusion, and authenticity. Here, individuality is celebrated, and growth is supported. Join us in celebrating YOU and your 100%.

For more information, visit https://www.microsourcing.com/

Terms & conditions apply