Accounts Receivable - Team Leader

TheOutForce; Philippines; On-site; PHP 720,000 - 1,200,000; Full time

Job summary

The Outforce is seeking an experienced Accounts Receivable Team Leader based in the Philippines. You will lead daily AR activities, coach the team, ensure billing accuracy, and support timely collections across the region.

Collaborate with the Australian AR Team Leader and internal teams, monitor KPIs, provide performance reporting, and drive process improvements while maintaining data integrity and exceptional customer service.

Qualifications

• Experience leading Accounts Receivable or similar team.
• Solid knowledge of AR processes, reconciliations and collections.
• Strong leadership, coaching and performance management.
• Excellent customer service, communication and conflict resolution.
• High accuracy and attention to detail.
• Strong time management and prioritisation.
• Ability to analyse performance and drive improvements.
• Ability to collaborate across geographically dispersed teams.
• Proficiency with Microsoft Office and billing systems.

Responsibilities

• Lead, support and coordinate daily activities of the AR team in the Philippines.
• Allocate workloads and monitor team performance to meet service levels.
• Conduct coaching sessions and performance reviews with team members.
• Identify training needs and onboarding for new staff.
• Foster a collaborative, customer-focused team culture.
• Escalate issues to the Finance & Administration Manager as required.
• Maintain accurate customer accounts and billing information.
• Oversee payment processing, posting and reconciliation.
• Process account changes including new services and updates.
• Review and escalate billing discrepancies and system issues.
• Monitor debtor collection activities and improve collections.
• Support service restrictions or disconnections where applicable.
• Provide regular reporting on team performance and risks.
• Ensure data integrity in customer and billing systems.
• Collaborate with the Australian AR Team Leader and other internal teams.
• Identify opportunities to improve processes and customer experience.

Skills

Leadership

Team supervision

Accounts receivable

Reconciliations

Collections

Customer service

Communication

Conflict resolution

Attention to detail

Problem solving

Time management

Collaboration

Microsoft Office

Billing systems

Education

Tools

Microsoft Office

Billing systems

Job description

Accounts Receivable - Team Leader

Company: The Outforce
Job Type: Full Time Philippines

Job Description - Accounts Receivable - Team Leader

Team Leadership

• Lead, support and coordinate the daily activities of the Philippines based Accounts Receivable team.
• Allocate workloads and monitor team performance to achieve agreed service levels and quality standards.
• Conduct regular coaching sessions and performance reviews, providing feedback and development opportunities.
• Identify training needs, support onboarding and implement performance improvement plans where required.
• Foster a collaborative, accountable and customer-focused team culture.
• Escalate staffing, performance or operational issues to the Finance & Administration Manager as required.

Accounts Receivable Operations

• Maintain accurate customer account and billing information to support billing accuracy.
• Oversee customer payment processing, posting and reconciliation activities.
• Process and oversee customer account changes, including establishing billing for new services, updating billing following service modifications, and maintaining accurate customer account information.
• Review, investigate and escal ate billing discrepancies, customer account issues and system-related concerns.
• Monitor debtor collection activities and support the team to contribute to effective debtor management.
• Support service restriction or disconnection processes where applicable.
• Maintain the integrity of customer and billing system data.

Customer Service, Quality & Collaboration

• Support the team to resolve customer enquiries and account issues professionally and within agreed service standards.
• Monitor compliance with company procedures, quality standards and KPIs, implementing corrective actions where required.
• Identify opportunities to improve processes, systems and customer experience.
• Work closely with the Australian based Accounts Receivable Team Leader and other internal teams to ensure consistent service delivery and resolve operational issues.
• Provide regular reporting on team performance, workload, operational risks and improvement opportunities.

General Responsibilities

• Maintain confidentiality of customer and company information.
• Comply with company policies, procedures and legislative requirements.
• Contribute to a safe, respectful and inclusive workplace.
• Perform other duties within the scope of the role as reasonably requested.

Requirements

• Demonstrated experience leading or supervising an Accounts Receivable, Finance Administration or Customer Service team.
• Sound knowledge of accounts receivable processes, reconciliations, collections and customer account management.
• Strong leadership, coaching and performance management skills.
• Excellent customer service, communication and conflict resolution skills.
• High level of accuracy, attention to detail and problem-solving ability.
• Strong organisational and time management skills with the ability to prioritise competing demands.
• Ability to analyse performance, identify trends and drive continuous improvement.
• Ability to work collaboratively across geographically dispersed teams.
• Strong computer literacy, including Microsoft Office and billing systems.