Accounts Receivable / Collections Officers (WFO: Ortigas)

Cloudstaff Pty; Eastern Manila District; On-site; PHP 2,687,000 - 4,030,000; Full time

Job summary

Fork Force, with a broad Australia-wide branch and service network for material handling equipment, seeks an accounts receivable professional to manage end-to-end debt collection. You will contact customers, log activities, and coordinate with sales, hire, and service teams to drive timely repayments.

The role requires strong English communication, experience hitting KPIs, and a proactive approach to resolving payment issues. Join a team focused on efficient cash flow and accurate invoicing.

Qualifications

• Minimum 2 years' experience in accounts receivable / debtor management.
• Experience meeting KPIs and deadlines.
• Excellent written and verbal English skills.

Responsibilities

• Calling customers to collect outstanding debts as due.
• Liaising with sales, hire, service & parts departments.
• Manage AR inbox and update notes in Payway/Baseplan.
• Review credit applications and handle credits/adjustments.
• Follow up on Payway rejections and direct debit updates.
• Back-up officer to process receipts and allocate invoices.

Skills

Accounts receivable

Debt collection

Customer communication

Tools

Baseplan

Payway

Job description

The Company

Fork Force offers a branch and service network across Australia with an extensive range of material handling equipment for sale and hire, including but not limited to New and Used Forklifts, Telehandlers, Walkie Stackers & Pallet Trucks, ranging from 1 tonne up to 48 tonnes.

Overarching Job Description

Be responsible for managing a group of customers providing end-to-end accounts receivable and debt management services.

Key Tasks

• Calling customers to collect outstanding debts as they fall due
• Liaising with key internal stakeholders of sales, hire, service & retail parts departments

Detailed Task

• Managing Accounts Receivable e-mail inbox
• Collections – Contacting customers & entering notes in Baseplan (outbound new calls)
• Continuous review of customer payment reisk factors
• Daily follow ups from collections calls (outbound follow up calls)
• Review new customer credit applications
• Credits for customers (corrections, adjustments)
• Follow up of Payway Rejections
• Rounding of payments (journal entries)
• Lifting credit holds (clear instruction - sales not to collect on behalf of AR)
• Disputes (invoices/customer) Staff/Register
• Review Daily Creditor Watch Report and check account status for Credit Score Changes/Defaults/Court Actions/Administratons
• Investigating credit amounts on customers
• Refunds for Customers (corrections, overpayments, credits)
• Dealing with external debt collectors (Finance Manager to review before sending)
• Follow up disclaimer and request pick up of equipment
• Occasionally fills out supplier forms (Finance Manager to review before sending)
• Update direct debit/cease direct debit for existing customers
• Set up New Customer for Direct Debit in Payway
• Update Direct Debit Customers in Payway for CPI increase
• Change of customer/contract (new owners/ABN) Emails & Follow ups
• Be back-up officer to process receipts and allocate invoices to payments

A minimum of 2 years experience in accounts receivable / debtor management, Experience in tasks in the Job Description, Experience working to KPI's, Experience incalling customers to collect outstanding debts when they are due and ensuring timely follow-up on collection calls., Exceptional written and verbal English skills