Accounts Receivable Collections Assistant

BruntWork; Manila; Remote; PHP 240.000 - 360.000; Teilzeit

Benefits dieser Stelle

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Zusammenfassung

BruntWork is seeking an Accounts Receivable Collections Assistant to manage collections, follow up on insurance-related matters, and maintain accurate AR records to ensure timely payments and solid customer relationships.

The role involves outbound calls, payment reminders, and guiding clients through payment methods, with a focus on US-based accounts and data confidentiality. Remote work options available as part of contractor arrangement.

Qualifikationen

• 2+ years in accounts receivable, credit control, or billing.
• Experience handling US customers preferred.
• Proficient with Outlook and spreadsheets.

Aufgaben

• Make daily outbound follow-up calls on past-due accounts.
• Send follow-up emails, payment reminders, and statements using templates.
• Adhere to defined follow-up cadence for all accounts.
• Confirm receipt of invoices and resend invoices with supporting documents on request.
• Secure exact payment commitments and follow up on promised dates if needed.
• Guide customers through payment methods (online links, ACH, CC, checks).
• Respond promptly to inbound calls and emails regarding balances and invoices.

Kenntnisse

AR collections experience

US customers experience

Microsoft Excel

Outlook / Email platforms

Ausbildung

Accounting degree or business-related degree

Tools

AR software

QuickBooks Online

ARWorkflow

Jobbeschreibung

Job Overview

Our client is seeking a detail-oriented and proactive Accounts Receivable Collections Assistant to join their team. In this role, you will be responsible for managing collections, conducting insurance claim follow-ups, and maintaining accurate accounts receivable records to ensure timely payments and positive customer relationships.

Schedule

• Monday to Friday, 8:00 AM - 5:00 PM · Central time

Responsibilities

• Make daily outbound follow-up calls on past-due accounts assigned by the AR Manager.
• Send follow-up emails, payment reminders, and statements using approved templates personalized to each account.
• Adhere to the client's defined follow-up cadence for every account to ensure all touchpoints occur on schedule.
• Confirm customer receipt of invoices and resend invoices along with supporting documents (estimates, photos, completion certificates, W-9s, and lien waivers) upon request.
• Secure specific payment commitments—including the exact amount, date, and payment method—and follow up on the promised date if payment has not arrived.
• Guide customers through available payment methods, including online payment links, ACH, credit cards, or checks.
• Respond promptly and professionally to inbound calls and emails regarding account balances and invoices.

Requirements

• 2+ years of experience in accounts receivable collections, credit control, billing, or outbound customer calling (experience with US customers is strongly preferred).
• Comfort working with AR or accounting software and the ability to quickly learn new systems.
• Proficiency in email platforms (Outlook preferred) and spreadsheets (Microsoft Excel or Google Sheets).
• Proven ability to handle sensitive customer and financial information with discretion and confidentiality.

Nice to Have

• Experience with US property insurance claims, or billing for construction, home services, or restoration companies.
• Background in insurance follow-up from medical billing or claims processing.
• Hands-on experience with QuickBooks Online.
• Familiarity with AR automation tools such as ARWorkflow or similar platforms.
• Knowledge of US collections etiquette and industry best practices.
• Degree or relevant coursework in accounting, finance, or business.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (Note: Applicable if this role is confirmed as Full-Time)