Accounts Receivable Billing Specialist

iSupport Worldwide; Metro Manila; On-site; PHP 446,000 - 580,000; Full time

Benefits offered by this job

Above-industry salary

Comprehensive HMO + life insurance

Free learning courses

Dynamic company events

Promotion opportunities

Free meals

Job summary

iSupport Worldwide in Manila is hiring an Accounts Receivable Billing Specialist to support invoicing, AR records, and timely submissions. This role requires strong attention to detail, ownership, and experience with ERP and accounting systems.

You will gather information from Account Managers, create invoices, interpret billing categories, and research discrepancies to resolve issues. This on-site position benefits from a dynamic team, growth opportunities, and meal perks.

Qualifications

• Experience using ERP systems for transactional tasks and invoice review.
• Excellent Excel skills and ability to manipulate data for reporting.
• Strong record-keeping and accuracy in updating customer accounts.

Responsibilities

• Gather customer info from Account Managers to prepare invoices.
• Create accurate invoices and billing materials for submission.
• Interpret invoices to assign billing categories and required documents.
• Research discrepancies and escalate to Account Managers as needed.
• Perform ERP tasks like account lookups, attachments, and research.
• Maintain and update customer records in accounting systems.
• Ensure timely submission of billings before due dates.
• Communicate billing and payment matters via phone and email.
• Track open billing issues through resolution and document findings.
• Support internal reporting and audit documentation.

Skills

Attention to detail

Ownership

Communication skills

Learning system navigation

Organisational skills

Proactive problem-solving

Tools

ERP

Excel

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)

What is your mission?

We are looking for an Accounts Receivable Billing Specialist to support billing and accounts receivable functions by preparing accurate invoices, researching discrepancies, maintaining customer account records, and ensuring timely invoice submissions. The role requires strong attention to detail, ownership, communication skills, and experience working within ERP and accounting systems in a fast-paced, deadline-driven environment.

You will provide the best service to our partner brands by performing these tasks:

• Gather information from customer Account Managers on a monthly basis to support invoice preparation and submission

• Create invoices and billing materials accurately and in a timely manner for customer submission

• Interpret invoices and determine the appropriate billing category, supporting documentation, and next steps

• Research billing discrepancies and identify missing information for resolution

• Escalate billing disputes, discrepancies, and concerns to Account Managers as appropriate

• Perform transactional activities within ERP and accounting systems, including account lookups, invoice review, document attachments, and research tasks

• Maintain accurate customer records and update account information within accounting systems

• Ensure billings are completed accurately and submitted prior to designated due dates

• Communicate with customers, Account Managers, and field personnel regarding billing and payment matters through phone and email

• Track open billing issues through resolution and document findings to reduce recurring issues

• Assist with the research and resolution of billing or payment discrepancies

• Support internal reporting requirements and audit documentation requests as needed

• Follow established procedures and learn internal system processes with minimal supervision

Who are we looking for?

• Experience working within ERP systems performing transactional tasks, invoice review, account lookups, document attachments, and research activities

• Strong Excel experience

• Experience maintaining accurate records and updating customer account information within accounting systems

• Distribution experience is a plus

• Ability to interpret invoices and determine appropriate billing categories and supporting documentation

• Ability to identify missing information, research discrepancies, and Escalate issues appropriately

• Ability to learn internal system navigation and follow established procedures with minimal supervision

• Highly detail-oriented with a low tolerance for errors

• Comfortable performing repetitive, detail-heavy transactional work while maintaining accuracy and consistency

• Strong organisational skills with the ability to manage deadlines and maintain throughput

• Demonstrated ownership and accountability in completing billing activities accurately and on time

• Strong written and verbal communication skills, including communication via phone and email regarding billing and payment matters

• Ability to maintain professional working relationships with customers, Account Managers, and field personnel

• Proactive in asking questions, documenting solutions, and reducing recurring issues

Company Perks:

• Above-industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

• Free learning and development courses for your personal and career growth

• Dynamic company events

• Opportunities for promotion

• Free meals and snacks