Accounts Receivable Associate

Concepcion Business Services, Inc.; Muntinlupa; In loco; PHP 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Concepcion Business Services, Inc. is seeking a collections professional to conduct customer calls, verify payments, and resolve deductions. The role coordinates daily field assignments, tags disputes, and maintains records in SAP and SA Dispute Management.

You will prepare collection letters, overdue remarks, and respond to requests while ensuring SOAs are issued timely. The ideal candidate will handle aging balances, prepare direct deposit invoices, and participate in resolving finance tickets

Mansioni

• Conduct collection calls to customers to follow up and confirm payments and resolve deductions
• Schedule and monitor daily field collection assignments to ensure timely payments
• Tag invoices with disputes according to reason codes
• Maintain collection notes in SAP Collection Management
• Log disputes in SA Dispute Management
• Prepare collection letters as per policy and top overdue remarks per SBU
• Attend and resolve Askfinance tickets assigned to collection team
• Monitor accounts to ensure SOA issuance
• Prepare collection letters based on aging balances
• Prepare invoice applications for direct deposit payments

Descrizione del lavoro

• Conduct collection calls to customers to:

  
  
  
  

  • Follow-up and confirm customer payment for collection including payment for invalid deductions

  
  

  • confirm payment amount and determine corresponding reference invoices

  
  

  • recognize and endorse customer disputes and follow through until resolution

  
  

  • confirm details of unidentified deduction and unapplied collection for proper tagging of reason codes

  
  
  
  

• Schedule and monitor daily field collection assignments to ensure payments are collected accordingly.




• Tag invoices with disputes according to reason codes




• Maintain collection notes to track customer responses and feedbacks in SAP Collection Management




• Log received customer disputes raised in SA Dispute Management




• Prepare collection opportunity and risks




• Prepare collection letters as per policy




• Prepare Top 10 Overdue remarks as per SBU requirement




• Attend and resolve Askfinance tickets assigned to collection team




• Monitor and ensures assigned accounts have been issued SOA




• Prepare and issue collection letters based on customer aging balances




• Prepare the invoice application for direct deposit payments