Senior Credit Controller

TATA Consultancy Services (Philippines) Inc.; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

TATA Consultancy Services (Philippines) Inc. is seeking a Senior Credit Controller to manage strategic customer accounts across multiple entities. The role emphasizes driving cash collection, monitoring aged receivables, and resolving complex disputes.

You will lead a team, coordinate with Sales, Production, and Finance, and contribute to month-end close and reporting. The ideal candidate has 5+ years in AR/Collections with leadership experience, proficient in SAP/Oracle/Microsoft Dynamics,

Qualifications

• 5+ years of experience in Accounts Receivable, Credit & Collections, Order-to-Cash, or Finance Operations with at least 2 years in a senior, SME, team lead, or supervisory capacity
• Hands-on experience in cash collection, debt recovery, payment negotiations, and dispute resolution.
• Proficiency in CRM tools for case management, customer communication, and SLA tracking
• Strong stakeholder management skills with experience engaging with Sales, Customer Service, Finance, Operations, and external customers.
• Experience managing large strategic customer accounts and complex collections portfolios across multiple business entities.
• Exposure to ERP systems such as SAP, Oracle, Microsoft Dynamics, or equivalent Accounts Receivable platforms.
• Experience in handling credits, returns, and exception management with proper validation and audit documentation
• Preferably with strong understanding of manufacturing operations (production planning, stock availability, lead times, order delays, DIFOT tracking)
• Proven capability in cross-functional coordination with Sales, Production, Warehouse, Finance, and Quality teams
• Experience in leading a team of collection resources. Provide direction and guidance.
• Experience reviewing and managing overdue debt, collection forecasts, and collection performance metrics.
• Ability to manage and resolve complex customer escalations, payment disputes, and accounts reconciliations issues.
• Ability to work as part of a team environment.

Responsibilities

• Manage a portfolio of strategic and high-value customer accounts across multiple legal entities and business divisions.
• Drive collections activities to achieve cash collection and overdue reduction targets.
• Monitor aged receivables and proactively follow up on overdue customer balances.
• Lead resolution of complex disputes, payment delays, reconciliations, and escalated collection matters.
• Experience coaching, mentoring, and developing junior collection resources. Including allocation or prioritizing work.
• Review collection performance collection forecasts, and aging reports to ensure business targets are achieved. Individual and Staff KPIs.
• Build and maintain strong relationships with customers and internal stakeholders to support successful account resolution
• Support month-end close activities and ensure timely resolution of open receivables issues
• Production of End of Month AR Collection reports.

Skills

Accounts Receivable

Credit Control

Collections

Order-to-Cash

Team Leadership

Stakeholder Management

ERP Systems

Dispute Resolution

Debt Recovery

Cash Collection

Education

Bachelor's degree

Tools

SAP

Oracle ERP

Microsoft Dynamics

Accounts Receivable / Collections Management Systems

Microsoft Excel

Power BI

Job description

Senior Credit Controller- Collection Manila

Preferred Experience Range

5+ years of experience in Accounts Receivable, Credit & Collections, Order-to-Cash, or Finance Operations with at least 2 years in a senior, SME, team lead, or supervisory capacity

Domain and Primary Requirement

• Strong experience in B2B Collections, Accounts Receivable, Credit Control, and Order-to-Cash process
• Hands-on experience in cash collection, debt recovery, payment negotiations, and dispute resolution.
• Proficiency in CRM tools for case management, customer communication, and SLA tracking
• Strong stakeholder management skills with experience engaging with Sales, Customer Service, Finance, Operations, and external customers.
• Experience managing large strategic customer accounts and complex collections portfolios across multiple business entities.
• Exposure to ERP systems such as SAP, Oracle, Microsoft Dynamics, or equivalent Accounts Receivable platforms.
• Experience in handling credits, returns, and exception management with proper validation and audit documentation
• Preferably with strong understanding of manufacturing operations (production planning, stock availability, lead times, order delays, DIFOT tracking)
• Proven capability in cross-functional coordination with Sales, Production, Warehouse, Finance, and Quality teams
• Experience in leading a team of collection resources. Provide direction and guidance.
• Experience reviewing and managing overdue debt, collection forecasts, and collection performance metrics.
• Ability to manage and resolve complex customer escalations, payment disputes, and accounts reconciliations issues.
• Ability to work as part of a team environment.

Key Responsibilities

• Manage a portfolio of strategic and high-value customer accounts across multiple legal entities and business divisions.
• Drive collections activities to achieve cash collection and overdue reduction targets.
• Monitor aged receivables and proactively follow up on overdue customer balances.
• Lead resolution of complex disputes, payment delays, reconciliations, and escalated collection matters.
• Experience coaching, mentoring, and developing junior collection resources. Including allocation or prioritizing work.
• Review collection performance collection forecasts, and aging reports to ensure business targets are achieved. Individual and Staff KPIs.
• Build and maintain strong relationships with customers and internal stakeholders to support successful account resolution
• Support month-end close activities and ensure timely resolution of open receivables issues
• Production of End of Month AR Collection reports.

Special

• Strong customer relationship management and negotiation skills
• Strong analytical capability with experience in aging analysis, collections reporting, root cause analysis, and KPI management.
• Proven ability to influence stakeholders and drive account resolution in complex situations.
• With Microsoft Excel skills; Power BI experience is an advantage.
• Identify inefficiencies or recurring issues within collection process- Recommend, refer and support improvements to enhance performance and efficiency.

Educational Qualification

• Bachelor's degree preferably in Accounting, Finance, Business Administration, Commerce, Economics, or a related field.

Preferred Systems Knowledge

• SAP (preferred)
• Oracle ERP
• Microsoft Dynamics
• Accounts Receivable / Collections Management Systems
• Advanced Microsoft Excel
• Power BI or reporting tools (preferred)