Account Support Analyst

RELX; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

RELX in the Philippines seeks a Sales Support professional to assist sales representatives and channel partners with order processing, quotes, information management, training, and financing.

You will follow established processes, identify issues, and contribute to improvements while maintaining data integrity and security. Strong communication and quick learning are essential in a production-based environment.

Qualifications

• Bachelor’s degree or completed at least 2 years of college with no back subjects.
• 15+ WPM? (not included)

Responsibilities

• Respond to customer requests via email.
• Provide customers with product and service information.
• Follow up on inquiries to ensure resolution.
• Identify trends in operations and alert supervisor.
• Research and resolve customer issues using the appropriate system.
• Maintain security and privacy of data.
• Prepare reports or provide data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in training new associates.
• Attend virtual calls and meetings as required.

Skills

Excellent communication

Typing 45 WPM

MS Office proficiency

Attention to detail

Problem solving

English reading comprehension

Interpersonal skills

Analytical skills

Fast learner

Time management

Education

Bachelor’s degree or completed at least 2 years in college

Tools

MS Office

Job description

Job Summary

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing. Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

Job Summary

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing. Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

Job Accountabilities

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operation.

Job Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
• At least 45 WPM
• Basic computer skills (MS Office)
• Possess sense of urgency while being able to focus and pay attention to detail
• Ability to prioritize and learn quickly in a production-based environment
• Excellent communication skills
• Ability to adapt to constant changing processes and tasks
• Must have good interpersonal skills
• Must have good analytical skills
• Must be able to sit for long periods of time
• Must have good English reading comprehension
• Must be able to retain focus and perform repetitious tasks effectively
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.