Account Supervisor

PMSI; Limay; On-site; PHP 240,000 - 380,000; Full time

Job summary

PMSI in the Philippines seeks an HR Operations Coordinator to lead the implementation of HR and operational policies and monitor deployed staff. You will coordinate with HR Operations, Recruitment, Account Relations, clients, and management to ensure efficient service delivery and proper handling of employee concerns.

The role requires a Bachelor's degree in HR or related field, at least 1 year of relevant experience in staffing or outsourcing, and strong communication, organization, and

Qualifications

• Bachelor’s degree in HR, Business Administration, Management, or related field.
• At least 1 year of relevant work experience.
• Experience in staffing, manpower, or outsourcing industry.
• Strong client service, communication, and interpersonal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Strong organizational, verbal, and written communication skills.
• Attention to detail and ability to manage competing priorities.
• Sound judgment and problem-solving and decision-making skills.
• Leadership, coordination, and relationship-management abilities.

Responsibilities

• Lead and support HR and operational policy implementation and monitor deployed employees.
• Maintain coordination among HR Operations, Recruitment, Account Relations, clients, and management.
• Establish operational objectives, monitor performance, and track progress with Operations.
• Maintain client relationships to support retention, service improvement, and expansion.
• Coordinate with Recruitment for job orders and deployment of personnel.
• Elevate major concerns to HRAD and Operations Manager as needed.
• Coordinate employee and labor relations concerns with HR Operations and ensure proper documentation.
• Submit regular reports covering updates, alignments, recommendations, and improvements.
• Identify training needs with HRAD and ensure training programs are provided.
• Ensure consistent implementation of company policies and procedures.

Skills

Client service

Communication

Interpersonal skills

Organizational skills

Problem-solving

Leadership

Education

Bachelor's degree in HR/Business

Tools

Microsoft Office

Job description

Leads and supports the implementation of HR and operational policies and ensures the effective monitoring and management of deployed employees. Maintains coordination among HR Operations, Recruitment, Account Relations, clients, and management to ensure efficient service delivery and proper handling of employee concerns.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Work closely with the HR Officer/Assistant for Operations in establishing operational objectives, monitoring account performance, and tracking progress.
• Maintain professional relationships with clients to support client retention, service improvement, and business expansion.
• Assist in conducting operational reviews and implementing appropriate improvement plans.
• Facilitate day-to-day operational activities and account management requirements.
• Coordinate with Recruitment regarding job orders and ensure the timely placement and deployment of qualified personnel.
• Coordinate immediate and routine operational concerns with the HR Officer for Operations.
• Elevate major, sensitive, or high-level concerns requiring management direction to the HRAD and Operations Manager.
• Coordinate employee and labor relations concerns with HR Operations to ensure proper handling, documentation, and observance of due process.
• Coordinate recruitment and account-related requirements with the appropriate Recruitment or Account Relations personnel while keeping HR Operations properly informed.
• Represent management during client, business, and operations-related meetings, as authorized.
• Submit weekly, monthly, and quarterly reports covering operational updates, account alignments, recommendations, and process improvements.
• Coordinate with HRAD in identifying training needs and ensuring that appropriate training programs are developed and provided.
• Work with HRAD and HR Operations to ensure the proper and consistent implementation of company policies and procedures.
• Perform other related duties that may be assigned by management.

REPORTING AND COORDINATION GUIDELINES

• Immediate and routine operational concerns shall be coordinated with the HR Officer for Operations.
• Major, sensitive, or high-level concerns requiring management direction shall be elevated to the HRAD and Operations Manager.
• Recruitment and account-related requirements shall be coordinated with the appropriate Recruitment or Account Relations personnel, while keeping HR Operations properly informed.

SKILLS AND COMPETENCY REQUIREMENTS

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
• At least one (1) year of relevant work experience.
• Relevant knowledge and experience in the staffing, manpower, or outsourcing industry.
• Strong client service, communication, and interpersonal skills.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Strong organizational, verbal, and written communication skills.
• Excellent attention to detail and the ability to manage competing priorities while maintaining quality service under pressure.
• Sound judgment and effective problem-solving and decision-making skills.
• Strong leadership, coordination, and relationship-management skills.