Account Coordinator

Customer Frontline Solutions, Inc; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Customer Frontline Solutions, Inc in Metro Manila seeks an Operations and People Management professional to oversee manpower deployment and client service delivery. You will coordinate field activities, supervise a team of 15–20 staff, conduct performance evaluations, and support recruitment.

It is suitable for candidates willing to work in Metro Manila and handle field work with strong English communication.

Qualifications

• Bachelor's/College degree in any field.
• At least 2 years managing 15–20 people in related field.
• Willing to be assigned within Metro Manila and perform field work.
• Preferably 1–4 years experience in customer service or equivalent.
• Proficient in MS Office applications (Excel, PowerPoint, Teams, Outlook).
• Good communication skills in English, both oral and written.

Responsibilities

• Ensure 100% manpower deployment and SLA compliance.
• Coordinate activities and updates of personnel to client site supervisor.
• Disseminate policies and guidelines to assigned area/account.
• Supervise manpower, conduct performance evaluations, and provide coaching.
• Assist in recruitment and prepare operational update reports for clients.
• Relieve for unfilled seats and perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Team management

MS Office proficiency

Education

Bachelor's/College degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Outlook

Job description

Job Description

1. Operations

• Ensures 100% manpower deployment
• Coordinates activities and updates of personnel to clients site supervisor
• Implements and disseminates Policies and guidelines to assigned Area/ Account
• Ensures effective customer service and SLA compliance
• Site audit and compliance Monitoring

2. People Management

• Supervises manpower of Area/ Account handled
• Conducts Performance evaluation and recommendation
• Motivates and counsel personnel
• Act as point person of employees and client supervisors within the area

3. Others

• Assist in recruitment as needed
• Prepare operations update report as required by clients and CFS
• Relieve for unfilled seats
• Performs other functions as may be assigned by immediate superior from time to time

Qualifications

• Candidate must possess at least a Bachelor's/College Degree , any field.
• At least 2 year(s) of working experience managing/handling at least 15-20 people in the related field is required for this position.
• Applicants must be willing to be assigned within Metro manila and do Field work
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
• Must have adequate knowledge in using MS Applications (Excel, PP, teams and outlook)
• Good Communication skills; Above average English communication skills both Oral and written
• Willing to work under pressure and Customer service oriented.