ASSISTANT BUSINESS MANAGER

Bank of the Philippine Islands (BPI); Rizal; On-site; PHP 400,000 - 700,000; Full time

Job summary

BANK OF THE PHILIPPINE ISLANDS is seeking an Assistant Business Manager (ABM) to oversee branch operations and deliver timely customer service aligned with the bank’s objectives. The ABM will control transactions, supervise staff, ensure KYC compliance and maintain audit readiness.

The role emphasizes risk management, branch governance, customer satisfaction, and cross-selling initiatives to support business growth and regulatory compliance within the Philippines.

Responsibilities

• Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond authority.
• Approves over‑the‑counter transactions: cash and check deposits, withdrawals, encashment/check payment, bills payments and sundry transactions.
• Approves auxiliary transactions: foreign exchange, sale of manager’s check and demand draft, remittance, debit card and checkbook requests, bank certification and bank statement requests, check‑free enrollment, stop payment order.
• Performs approval of bills purchase transactions in the system, case‑to‑case or against BP line.
• Monitors and handles sundry transactions like offline earmarking, flagging and lifting items on hold.
• Approves opening of accounts and seeks Area Business Director approval for high risk customers.
• Approves updates to customer bank records and amendments as needed.
• Ensures KYC and transaction documents are reviewed, scanned and filed properly.
• Reviews and approves uploading specimen signature cards for new and existing accounts.
• Monitors Time Deposit maturities and conducts enhanced due diligence on applicable transactions.
• Maintains acceptable branch operations, policies, procedures and regulatory standards to ensure audit ratings and risk controls.
• Submits timely regulatory reports and AML inquiries/alerts; reviews critical branch reports.
• Manages custodianship of cash-in-vault and other accountable items; ensures safe keeping.
• Ensures secure handling of passwords, keys and system access; participates in risk control activities.
• Resolves customer inquiries and complaints; aims for high customer satisfaction and cross-selling opportunities.
• Leads branch staff, sets goals, and ensures training and development for all personnel.
• Oversees compliance with Bank rules and ethical standards; coordinates disciplinary actions when needed.
• Drives regular branch meetings, communicates updates, and manages cross-posting or rotation of staff as required.
• Performs other duties assigned by management.

Job description

Group Company

BANK OF THE PHILIPPINE ISLANDS

Designation

ASSISTANT BUSINESS MANAGER

Position Description

The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments, consistent with the Bank’s business objectives, internal policies and procedures, controls and regulatory standards.

Primary Responsibilities

• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority.
• Approves over‑the‑counter transactions, such as: cash and check deposits, withdrawals, encashment/check payment, bills payments and miscellaneous/sundry transactions.
• Approves auxiliary transactions such as but not limited to: foreign exchange, sale of manager’s check and demand draft, remittance, debit card and checkbook requests, bank certification and bank statement requests, check‑free enrollment, stop payment order, etc.
• Performs approval of bills purchase transactions in the system, whether case‑to‑case or against BP line.
• Performs sundry transactions, such as: earmarking of transactions during offline, flagging and lifting of items on hold, etc.
• Approves opening of accounts and secures approval from Area Business Director for high risk‑rated customers.
• Approves requests for amendments or updating of customer’s bank records.
• Ensures all KYC and transaction documents are reviewed and complete, scanned and properly safe kept/filed.
• Reviews and approves uploading of specimen signature cards for newly‑opened and existing accounts.
• Monitors Time Deposit account maturities.
• Conducts enhanced due diligence (EDD) on customer transactions as applicable.
• Operations, Control and Risk Management – Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements.
• Ensures an acceptable internal and regulatory audit rating.
• Conducts risk and control self‑assessment in the branch at least once a year or as often as needed, and promptly addresses possible risks.
• Ensures timely submission of regulatory reports such as but not limited to: Reports on Crimes and Losses, Suspicious Transaction Reports, etc.
• Ensures timely submission of replies to AML inquiries/alerts.
• Reviews critical branch reports.
• Performs assigned custodianship functions; acts as primary custodian to cash‑in‑vault and other accountable items.
• Safeguards own passwords, combinations and assigned keys at all times.
• Handles and disposes checks with technicalities within cut‑off time.
• Informs clients of their returned checks and advises transacting branch of the disposition.
• Prepares and sends warning, collection and closing letters to clients with improperly handled accounts.
• Receives and dispatches mails/pouch.
• Ensures end‑of‑day balancing of transactions, cash‑in vault and accountable items.
• Checks the report for the local Revenue District Office (RDO) on BIR collections for the day.
• Investigates and immediately reconciles GL‑SL discrepancies/ float items.
• Prepares the required monthly proof and verification reports.
• Maintains subsidiary ledgers for all accounts receivables.
• Monitors items for write‑off and books provision for loss, as necessary.
• Ensures branch forms are not obsolete, official receipts are not expired, etc.
• Ensures prompt renewal of business permits, updating of records and compliance to requirements of regulatory bodies (e.g. BIR).
• Approves, monitors and ensures prompt payment of branch operating expenses, including lease, local government taxes and licenses.
• Observes timely opening and closing of branch premises.
• Enforces branch compliance to security and safety requirements, maintenance and upkeep of its premises and assets; implements effective housekeeping.
• Manages branch fixtures, furniture, equipment (FFE) and records; reconciles FFE with the Fixed Asset Inventory List/ Report to ensure completeness and proper disposition.
• Ensures guidelines on warehousing of branch documents and proper safekeeping of perpetual files and records are complied with.
• Processes system access requests of branch staff.
• Ensures deletion of system access of transferred or resigned branch personnel.
• Customer Service – Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments.
• Attends promptly to customer transactions, inquiries and requests.
• Engages with customers and takes opportunities to cross‑sell.
• Resolves customer complaints/ concerns within the prescribed turnaround time (TAT).
• Ensures a passing rating on customer satisfaction metrics.
• Implements the various initiatives and activities under the Bank’s consumer protection program.
• People Management – Leads and supervises branch staff; ensures high level of employee engagement; enables personal and professional growth opportunities for each branch personnel.
• Establishes goals and communicates the management's vision and strategy to the branch personnel.
• Ensures that each branch personnel has a clear set of objectives and developmental plan and monitors their progress.
• Ensures that the branch personnel receive all the required certification and training to be able to perform their jobs effectively, such as but not limited to: customer service, branch operations, knowledge on the Bank’s products and services, sales techniques, etc.
• Conducts regular one‑on‑one coaching/mentoring and performance review with each branch employee.
• Recommends the promotion of qualified personnel.
• Conducts regular branch meetings.
• Keeps the branch personnel informed and updated of pertinent policies and procedures that affect them or their jobs.
• Elevates employee concerns to management, as necessary.
• Ensures compliance to the Bank's rules and ethical standards.
• Administers appropriate disciplinary actions on personnel in consultation with UIU and HR‑Labor Relations.
• Approves requests for absences of personnel under his/her supervision.
• Ensures implementation of cross‑posting and rotation of branch personnel in accordance with approved guidelines.
• Coaches and conducts on‑the‑job branch training for management trainees.
• Performs other functions that may be assigned from time to time.