Account Operations Director

CBRE GWS IFM PHILS. CORP.; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. seeks an Account Management Director to oversee client commitments within Operations Management. You will supervise staff, coordinate daily activities, and ensure high standards of service delivery across multiple client projects.

You will engage with clients to align resources, manage relationships, and lead cross-functional teams through project plans, timelines, and negotiations to achieve contract objectives.

Qualifications

• Bachelor's degree preferred with 8–12 years of relevant experience.
• Experience in staffing, training, development, coaching, measuring, appraising and rewarding performance.
• Ability to lead the exchange of sensitive, complicated information and convey performance expectations.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, oversee recruitment and hiring of new employees.
• Coordinate and manage daily activities, establish work schedules, assign tasks, cross-train staff, set deadlines and mentor as needed.
• Interact with clients to understand business needs, coordinate resources for projects, and balance client expectations with execution of work.
• Manage several clients simultaneously and serve as a point of contact for systems and processes for projects.
• Oversee sales and relationships with key customers, ensure services and enhancements are carried out, troubleshoot conflicts.
• Direct the project process, develop project plans, build a project team, and manage timeframes and performance.
• Verify timely and successful delivery of solutions according to client needs and contract specifics.
• Consult with internal and client teams to define project requirements and explore approaches to reach end results.
• Apply knowledge of multiple disciplines and the business to impact departmental and cross-functional performance.
• Lead by example, model CBRE RISE values, persuade colleagues to act, and negotiate with external partners to reach common goals.

Skills

Leadership

Staff development

Project management

Client management

Negotiation

Communication

Education

Bachelor's degree

Job description

About the role

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

Key responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.

• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.

• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.

• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.

• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.

• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.

• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.

About you

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.