Account Officer (Partner Success)

51Talk Philippines; Pasig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

51Talk Philippines seeks a dedicated business consultant to manage a portfolio of 20-30 Third-Party Center Owners, ensuring centers are profitable, compliant, and confident in 51Talk.

You will conduct monthly health checks, handle relationship management, and drive expansion by capacity planning and coordinating leases and hardware upgrades with owners. The role requires a consultative mindset, 3+ years in B2B account/franchise support, and willingness to travel within the region.

Qualifications

• 3+ years in Account Management, Franchise Support, or SME consulting.
• Consultative mindset to guide business owners toward success.
• Willing to travel within your assigned region and explain technical requirements.

Responsibilities

• Conduct monthly operational Health Checks (quality assurance) for partner centers.
• Serve as the first point of escalation for inquiries and review center performance with owners.
• Identify expansion opportunities, ensure lease renewals and hardware upgrades are completed on time.

Skills

Account management

Franchise support

Consultative selling

Technical literacy

Travel willingness

Job description

The ideal candidate's goal is partner success and retention. You act as the dedicated business consultant for a portfolio of 20-30 Third-Party Center Owners. Your mandate is to ensure their centers are profitable, their technology is compliant, and their confidence in 51Talk remains high so they expand their seat capacity.

Responsibilities

1. Operational "Health Checks" (Quality Assurance)

• Conduct monthly visits to check facility standards
• Proactively identify problems and solutions that may affect the teaching and learning experience from their centers.
• Enforce the 51Talk standards.

2. Relationship Management (Retention)

• First point of escalation for inquiries, system issues, or operational concerns.
• Review the center’s performance metrics with the owner monthly.
• Gather owners in your region for quarterly "Kapihan" (coffee) sessions to share best practices and build a sense of belonging.

3. Expansion

• Capacity Planning: Identify high-performing centers and pitch the "Expansion Plan"
• Ensure the Partner is renewing their lease and upgrading hardware on time.

Qualifications

• 3+ years in Account Management, Franchise Support, or SME Consulting. Experience managing B2B clients is a plus.
• Must have "Consultative" Mindset; ability to guide business owners how to succeed.
• Tech literate be able to explain and guide non-tech owner on their technical requirements.
• Willing to travel within your assigned region.

51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.

Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in many countries in thePhilippines, China, Singapore, Thailand, Malaysia and Middle East. You will be essential in manage good talent and contributing to our company’s growth in thePhilippines