Account Manager (US/EMEA)

dataSpring Inc.; Quezon City; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Transportation Allowance

Internet Reimbursement

Commission

Job summary

dataSpring Inc. in the Philippines seeks an Account Manager to lead mid-to-large US/EMEA client portfolios with autonomy, driving revenue growth and ensuring high client satisfaction through strategic oversight and proactive relationship building.

You will report to the Director, US/EMEA CS & Ops, collaborate with cross-functional teams to execute sales initiatives, manage bids and pricing discussions, coordinate project delivery, and help expand partnerships at scale.

Qualifications

• Bachelor's degree is required.
• Above-average written and verbal English communications skills.
• 2+ years in account management or related sales roles; experience in market research/panel selling is a plus.
• Strong customer and market dynamics understanding; ability to deliver results under pressure.
• Proficiency in creating sales decks and presentations using MS Office.

Responsibilities

• Independently manages mid-to-large client accounts with high satisfaction.
• Executes account growth strategies and provides strategic recommendations.
• Serves as escalation point for high-stakes client situations.
• Builds trusted client relationships through regular communication.
• Identifies upsell opportunities and coordinates with leadership on pricing and bids.

Skills

English communication

Client relationship management

Sales strategy

Forecasting & reporting

Cross-functional collaboration

Education

Bachelor's degree

Tools

MS Office (Word, Excel, PowerPoint)

Sales management software

Job description

The Account Manager is a client-facing, revenue-focused role responsible for managing and growing assigned US/EMEA client accounts with a higher level of autonomy and accountability. While the core responsibilities mirror those of an Account Management Associate, the Account Manager is assigned a larger and more complex portfolio and is expected to independently drive account performance, client retention, and revenue growth.

Reporting to the Director, US/EMEA Client Services & Operations, this role works cross-functionally with Account Management peers and the Client Services & Operations team to execute sales initiatives, manage client relationships, and oversee project delivery, contributing directly to the growth and stability of the business.

II. ESSENTIAL JOB FUNCTIONS:

Client Relationship Management:

• Independently manages assigned mid-to-large client accounts, ensuring consistent service quality and high client satisfaction.
• Executes account growth strategies and provides strategic recommendations based on client performance and market insights.
• Serves as the primary escalation point for assigned accounts, handling higher-stakes client situations with professionalism and sound judgment.
• Builds trusted client relationships through regular communication and consultative engagement.
• Identifies upsell and expansion opportunities within assigned accounts and proposes them to the Director, US/EMEA CS & Ops.
• Responds to RFQs, prepares bid proposals, and supports pricing discussions in coordination with the Director and Operations
• Contributes insights from client interactions to help refine account strategies and offerings.
• Owns bid and project tracking for assigned accounts, ensuring timely follow-ups and clear client communication.
• Executes and refines approved sales plans (e.g., rate cards, partnership agreements) for assigned accounts, coordinating closely with Operations and Account Management peers.

Project Coordination & Operations Support

• Proactively drives operational improvements and expansion by translating client feedback, evolving client needs, and new revenue opportunities into actionable recommendations for the Operations team.
• Works closely with the Client Services & Operations team to ensure smooth project execution.
• Assists in defining project scope, timelines, and requirements to support on-time and high-quality delivery.
• Communicates client feedback related to service quality, speed, and feasibility to the Operations team.

Digital Marketing & Brand Support

• Supports marketing and visibility initiatives by contributing to content such as case studies, podcasts, and social media when relevant to assigned accounts.
• Identifies and shares ideas for digital initiatives that highlight dS capabilities and client successes.
• Builds the brand of dataSpring by collaborating with cross-units like Marketing, BD, and Operations teams on visibility opportunities.
• Represents dataSpring at industry trade shows, conferences, and client-facing events, supporting brand visibility, account growth, and ROI objectives for assigned accounts.

Reporting & Administration

• Provides accurate and timely account updates, forecasts, and reports to the Senior Account Manager.
• Maintains proper documentation of client communications, bids, and agreements.
• Participates actively in Account Management meetings and cross-functional discussions.

General Management Activities:

• Identifies financial and operational risks within assigned accounts and escalates them appropriately.
• Upholds the core values by understanding, communicating, and providing a good example of Springer to members, Clients and the community at large

General Activities:

• Maintains the good public image of the Company
• Functions as a cooperative and active member of weekly Account Management and Team meetings
• Prudently manages resources within budgetary guidelines to ensure profit
• Completes other administrative work as required (e.g. suggest supplies and job tools needed for Sales - Operations) and acts as an active team player
• Contribute to entire dataSpring (and, or other local offices), besides the tasks assigned above

III. ESSENTIAL JOB REQUIREMENTS:

Physical Requirements & Working Environment

• This is an office environment and typical physical demands apply.
• Must be open to working flexible hours particularly in the mid to night shift in order to communicate efficiently with Global clients
• Must be open to business travel as required for client meetings, conferences, and company-sponsored events.

Minimum Qualifications

• Above average written and verbal communications skills in English are required in order to communicate effectively with co-workers, partners, clients and other parties.
• Highly analytical and with innovative mind-set
• Must have a strong understanding of customer and market dynamics and requirements
• Ability to deliver results under pressure and show dedication to client services and business development
• Passion with technology, ability to use Microsoft Office Suite and various sales-management software, creation of sales decks, and presentations and proficiency inMicrosoft Office (Word, Excel, Powerpoint) is a must
• Ability to get along well with different personalities and to work well in small teams is required
• Must be self driven and with proven self-leadership skills
• Experience dealing with other cultures and diverse work environments is required
• Must have professionalism, passion to succeed, and a motivation to reach higher goals
• Must have an experience in providing and strategizing solution-oriented proposals to the client
• Ability to participate in sales bid conceptualizations and brainstorming and overall sales and operations support to clients
• Willingness and flexibility to travel for business purposes as needed.

Education/Experience

• Bachelor's/College Degree is required
• At least 2 Years of Account Assistant or Account Management experience in the Market Research (panel selling field experience is an advantage);or must have a strong background in sales and client relationship management.
• Attractive base salary and benefits provided (Transportation Allowance/ Internet Reimbursement/ Commission)
• Fantastic work environment with other like-minded professionals
• Medical/Health benefits for full-time regular employee
• Tremendous room for professional growth and development