Account Manager - Transfer Agency (Dealing)

theapexgroup; Makati; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

The Apex Group in Manila, Philippines is seeking an Account Manager – Transfer Agency (Dealing) to manage key client relationships and oversee the day-to-day transfer agency operations for hedge funds, private equity funds, and other clients.

You will coordinate onboarding, subscriptions, redemptions, reporting, and ensure compliance with AML/KYC, FATCA/CRS and local regulations while maintaining SLAs and driving client satisfaction.

Qualifications

• Knowledge of AML guidance across jurisdictions.
• Experience with screening tools such as World Check, Pythagoras, or Lexus-Nexus.
• Proficiency in Microsoft Excel and PowerPoint.
• FATCA/CRS reporting knowledge and ability to review US tax forms (W-9, W-8BEN, W-8IMY).
• Strong written and verbal communication.
• Ability to maintain records and perform remediation per risk rating.
• Ability to work independently and as part of a team.
• Ability to produce reports on time.
• Positive attitude and willingness to work in a 24x7 environment.

Responsibilities

• Serve as the primary contact for assigned clients like hedge funds and private equity funds.
• Build and maintain strong, long‑term client relationships through regular communication and reviews.
• Understand client structures, products and service expectations.
• Handle client inquiries, escalations, and issue resolutions in a timely and professional manner.
• Oversee daily transfer agency activities including investor onboarding, subscriptions, redemptions, transfers and maintenance of shareholder records.
• Ensure service delivery aligns with SLAs and KPIs.
• Coordinate with internal teams to resolve processing, reconciliation and reporting issues.
• Support fund launches, mergers, liquidations and other lifecycle events.
• Prepare and deliver client reporting (operational, regulatory and management reports).
• Participate in client service reviews and governance meetings.
• Coordinate with CSM & RM to manage change requests and onboarding of new funds.
• Monitor operational risks and support audits, due diligence and regulatory reviews.
• Ensure compliance with AML/KYC, FATCA/CRS and local fund regulations.
• Coordinate internal stakeholders for system changes, process improvements and regulatory updates.
• Support implementation of new regulations or operating models impacting clients.
• Support client retention and growth initiatives.
• Identify opportunities for service improvements and cross-selling.
• Collaborate with teams across global locations to fulfill AML/KYC requirements.

Skills

AML knowledge

Communication skills

Team player

Record keeping

Tools

World Check

Pythagoras

Lexus-Nexus

Excel

MS Office

Job description

About The Apex Group

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Account Manager - Transfer Agency (Dealing)

Location: Manila, Philippines

Role Summary

The Transfer Agency Department provides Fund Administration services to numerous Fund management companies covering the full range of shareholder service functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.

An Account Manager is responsible for managing client relationships for assigned investment funds, ensuring the accurate and timely delivery of Transfer Agency services. This role acts as the primary point of contact for clients, coordinates operational activities, and ensures compliance with regulatory and service level requirements while driving client satisfaction and retention.

Key Responsibilities

• Serve as the primary contact for assigned clients like Hedge funds, Private Equity Funds etc.
• Build and maintain strong, long-term client relationships through regular communication and reviews.
• Understand client structures, products, and service expectations.
• Handle client inquiries, escalations, and issue resolutions in a timely and professional manner.
• Oversee daily transfer agency activities including investor onboarding, subscriptions, redemptions, transfers, and maintenance of shareholder records.
• Ensure service delivery aligns with agreed SLAs and KPIs.
• Coordinate with internal operational teams to resolve processing, reconciliation, and reporting issues.
• Support fund launches, mergers, liquidations, and other lifecycle events.
• Prepare and deliver client reporting (operational, regulatory, and management reports).
• Participate in client service reviews and governance meetings.
• Coordinate with CSM & RM to manage client change requests, enhancements, and onboarding of new funds
• Monitor operational risks and support audits, due diligence, and regulatory reviews.
• Ensure compliance with applicable regulations (e.g., AML/KYC, FATCA/CRS, local fund regulations).
• Coordinate internal stakeholders for system changes, process improvements, and regulatory updates.
• Support implementation of new regulations or operational models impacting clients.
• Support client retention and growth initiatives.
• Identify opportunities for service improvements and cross-selling additional services.
• Work extensively with various teams across global locations to fulfill an entity's AML/KYC requirements as mandated by compliance and regulatory standards prior to Dealing instructions.
• Report/escalate any quality, production, and system-related issues.

Skills required

• Individual/You should be well versed with any or all AML guidance for Cayman, Delaware, Australia, Ireland, Bermuda etc.
• Individual/You should have working knowledge of any or all of screening tools viz. World Check, Pythagoras, Lexus-Nexus etc.
• Individual/You should be well versed with Microsoft applications. Expertise in excel and presentation skills is an added advantage.
• Individual/You should have knowledge of FATCA/CRS reporting. He/She should be able to review US tax forms i.e., W9, W8-BEN, W8-IMY, Withholding statements etc.
• Individual/You should have good written and verbal communication skills.
• Individual/You should be able to keep records in good order and perform regular remediation activities as per the risk rating of investors.
• Individual/You should be able to work separately and collectively in a group as the situation demands.
• Individual/You should be able to create the required reports in time, without any reminders.
• Individual/You should have a positive attitude and team spirit is a must.
• Individual/You should be flexible enough to work in 24x7 environment.

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, a