Senior Associate Transfer Agency (Dealing)

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Apex Group Manila, Philippines is seeking a Senior Associate in Transfer Agency (Dealing). The role covers processing investor transactions, AML/KYC, reporting, and payments from the Philippines GCC, ensuring accuracy and timeliness.

You will support process improvements and maintain robust governance in a high-volume, global delivery model. Experience in TA operations is essential.

Qualifications

• Experience in Transfer Agency / Investor Services is required.
• Bachelor's degree in commerce or related discipline preferred.
• 5–10 years of relevant TA operations experience.
• Experience with transactions, documentation, and processes.

Responsibilities

• Process TA dealing transactions accurately and timely.
• Maintain audit trails and documentation.
• Support process improvements and governance standards.
• Collaborate with global teams and handle queries.
• Contribute to SOPs and training within the team.

Skills

Analytical skills

Problem solving

English communication

Attention to detail

Time management

Team collaboration

Regulatory awareness

Shift readiness

Risk awareness

Planning

Education

Bachelor's degree in commerce or related discipline

Tools

MS Excel

MS Word

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Senior Associate – Transfer Agency (Dealing)

Location: Manila, Philippines

Role Summary

The Transfer Agency function supports global fund management clients across the full investor lifecycle, including transaction processing, reporting, AML/KYC, registration, and payments. This role is responsible for executing TA Dealing operations from the Philippines GCC, ensuring accurate and timely processing of investor transactions, adherence to service levels, and compliance with regulatory requirements. This role also supports process improvements and contributes to operational efficiency within a global delivery model.

Key Responsibilities

• Process financial and non-financial transactions in line with client and regulatory requirements
• Ensure accuracy, completeness, and timeliness of all transaction processing
• Maintain investor and client documentation with complete audit trail
• Identify and resolve operational issues within defined procedures
• Support business initiatives and ad-hoc requirements as needed
• Work effectively both independently and as part of a global team
• Identify process gaps and support resolution and improvement actions
• Support training and knowledge sharing within the team
• Handle routine and moderately complex transaction-related queries
• Contribute to preparation and maintenance of SOPs and process documentation
• Follow established process controls and governance standards
• Suggest ideas to improve efficiency, quality, and turnaround times
• Ensure adherence to regulatory, compliance, and audit requirements
• Prioritize tasks effectively to meet deadlines in a high-volume environment

Skills Required

• Strong analytical and problem-solving skills
• Ability to consistently meet client deliverables and deadlines
• Proficiency in MS Excel, Word, and Windows-based systems
• Clear and concise written and verbal communication skills in English
• Strong research, issue resolution, and communication capability
• Good interpersonal skills with ability to collaborate and resolve issues
• High adaptability, resilience, and strong work ethic
• Attention to detail with ability to manage multiple priorities
• Flexible to work in shifts supporting global operations
• Basic understanding of risk management and controlling environment
• Strong planning and time management skills

Qualifications & Experience

• Prior experience in Transfer Agency / Investor Services is required
• Bachelor's degree in commerce or related discipline preferred
• 5-10 years of relevant experience in TA operations
• Experience in handling transactions, documentation, and operational processes
• Understanding of TA workflows and interaction with related functions

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of China for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside China for the purpose of this recruitment.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.