Account Manager – Transfer Agency (Dealing)

Apex Group; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Apex Group is seeking an Account Manager – Transfer Agency in Manila to manage client relationships for fund clients, oversee transfer agency activities, and ensure timely delivery of services. You will coordinate with internal teams to meet SLAs, respond to inquiries, and support life cycle events such as launches and mergers.

The role requires knowledge of AML/KYC, FATCA/CRS, and experience with regulatory reporting.

Qualifications

• Knowledge of AML guidance for multiple jurisdictions (e.g., Cayman, Delaware, Australia, Ireland, Bermuda).
• Experience with screening tools such as World-Check, Pythagoras, LexisNexis.

Responsibilities

• Serve as primary contact for assigned clients like Hedge funds and Private Equity Funds.
• Maintain strong client relationships through regular communications and reviews.

Skills

AML guidance

Screening tools

Excel

Presentation skills

US tax forms

Communication

Regulatory knowledge

Risk management

Tools

World-Check

Pythagoras

LexisNexis

Microsoft Office

Job description

**Account Manager – Transfer Agency (Dealing)****Location:** Manila, PhilippinesRole SummaryThe Transfer Agency Department provides Fund Administration services to numerous Fund management companies covering the full range of shareholder service functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.An Account Manager is responsible for managing client relationships for assigned investment funds, ensuring the accurate and timely delivery of Transfer Agency services. This role acts as the primary point of contact for clients, coordinates operational activities, and ensures compliance with regulatory and service level requirements while driving client satisfaction and retention.**Key Responsibilities*** Serve as the primary contact for assigned clients like Hedge funds, Private Equity Funds etc.* Build and maintain strong, long-term client relationships through regular communication and reviews.* Understand client structures, products, and service expectations.* Handle client inquiries, escalations, and issue resolutions in a timely and professional manner.* Oversee daily transfer agency activities including investor onboarding, subscriptions, redemptions, transfers, and maintenance of shareholder records.* Ensure service delivery aligns with agreed SLAs and KPIs.* Coordinate with internal operational teams to resolve processing, reconciliation, and reporting issues.* Support fund launches, mergers, liquidations, and other lifecycle events.* Prepare and deliver client reporting (operational, regulatory, and management reports).* Participate in client service reviews and governance meetings.* Coordinate with CSM & RM to manage client change requests, enhancements, and onboarding of new funds* Monitor operational risks and support audits, due diligence, and regulatory reviews.* Ensure compliance with applicable regulations (e.g., AML/KYC, FATCA/CRS, local fund regulations).* Coordinate internal stakeholders for system changes, process improvements, and regulatory updates.* Support implementation of new regulations or operational models impacting clients.* Support client retention and growth initiatives.* Identify opportunities for service improvements and cross-selling additional services.* Work extensively with various teams across global locations to fulfill an entity’s AML/KYC requirements as mandated by compliance and regulatory standards prior to Dealing instructions.* Report/escalate any quality, production, and system-related issues.**Skills required*** Individual/You should be well versed with any or all AML guidance for Cayman, Delaware, Australia, Ireland, Bermuda etc.* Individual/You should have working knowledge of any or all of screening tools viz. World Check, Pythagoras, Lexus-Nexus etc.* Individual/You should be well versed with Microsoft applications. Expertise in excel and presentation skills is an added advantage.* Individual/You should have knowledge of FATCA/CRS reporting. He/She should be able to review US tax forms i.e., W9, W8-BEN, W8-IMY, Withholding statements etc.* Individual/You should have good written and verbal communication skills.* Individual/You should be able to keep records in good order and perform regular remediation activities as per the risk rating of investors.* Individual/You should be able to work separately and collectively in a group as the situation demands.* Individual/You should be able to create the required reports in time, without any reminders.* Individual/You should have a positive attitude and team spirit is a must.* Individual/You should be flexible enough to work in 24x7 environment.