Account Manager, FMCG, Personal Care & Beauty (Philippines E-Commerce)

ByteDance; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ByteDance is seeking a Commerce Ops professional to join our team in Taguig. You will help FMCG, personal care and beauty marketplace sellers succeed by guiding store setup, performance optimization, and campaign execution, delivering strategic insights and fostering influencer collaborations.

You will focus on acquiring and supporting merchants to grow on the platform and to deliver excellent customer experiences.

Qualifications

• Minimum Qualifications: Bachelor’s Degree or equivalent practical experience.
• 3+ years of experience within E-Commerce industry
• Familiar with FMCG Brands

Responsibilities

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationships with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunities into merchants' short-term and long-term development plans and build JBPs.
• Maintain service quality provided by seller - low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Manage merchants by leveraging scalable incubation and management programs and tools.

Job description

Join us as we work together to inspire creativity and enrich life around the globe.

Location:

Taguig

Team:

Commerce ops

Employment Type:

Regular

Job Code:

A158151

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Responsibilities

About the teamThis team helps FMCG, Personal care & Beauty marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform. If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we’d love to have you join us!In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunities into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications- Bachelor’s Degree or equivalent practical experience.

3+ years of experience within E-Commerce industry

Familiar with FMCG BrandsPreferred Qualifications- Direct experience/working relationship with sellers from relevant industries- Experience with selling through user generated content / live-streaming

Job Information

About Us

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.