Account Manager - Collections

Acquire Intelligence Philippines Inc.; Quezon City; Sur place; PHP 350 000 - 550 000; Plein temps

Avantages offerts par ce poste

HMO coverage

Annual parties

Value Awards

Internal promotions

Meaningful work

Leadership training

Résumé du poste

Acquire Intelligence Philippines Inc. is hiring an Account Manager - Collections to safeguard employee data and ensure compliant handling under company policies on Information Security and Data Privacy.

You will manage accounts, trace debtors, negotiate settlements, and keep CRM notes up to date, while collaborating with the team to deliver consistent results. The role emphasizes adherence to privacy, data security, and campaign objectives, with opportunities for growth and internal promotions

Qualifications

• Industry and/or collections, sales and customer service experience required.
• Experience in financial services or Australian campaigns is a plus.
• Experience with skip tracing is preferred.

Responsabilités

• Manage designated accounts to meet individual and team targets with strong customer service.
• Perform skip tracing to locate customers using proper tools and processes.
• Negotiate payment arrangements and settlements with debtors.
• Organize workflow to ensure timely payments and proper account actioning.
• Maintain accurate notes in CRM systems at all times.
• Adhere to relevant Australian debt collection guidelines and privacy acts.

Connaissances

Collections experience

Sales experience

Customer service

Outils

CRM software

Description du poste

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

• HMO coverage for you and your family**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

As an Account Manager - Collections , you are responsible for ensuring that all employment and personal information of employees are kept and handled according to existing company policies on Information Security and Data Privacy.

What you get to do every day as an Account Manager - Collections :

• Manage designated accounts to ensure individual and team targets are met and exceptional customer service is provided
• Utilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customers
• Negotiate payment arrangements and settlements
• Organize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on time
• Ensure accurate notes and data are available in CRM platforms at all times
• Conduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc.
• Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties
• Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment
• Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy
• Ensure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policies
• Ensure compliance with the campaign's policies and procedures

A BIT ABOUT YOU

• With Industry and/or collections, sales and customer service experience
• With Previous roles in financial services or Australian based campaigns
• With Skip tracing experience

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever : Smart questions spark smart solutions.
• Entrepreneurial Energy : Think like an owner. Solve like a founder.
• Fast with Intent : We move fast and deliver real results.
• Laugh and Learn : We don’t take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!