Account Manager - Collections

Acquire Intelligence; Quezon City; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

HMO coverage

Annual kick-off parties

Value Awards

Internal promotions

Career growth opportunities

Leadership training

Job summary

Acquire Intelligence, a global outsourcer delivering contact center and back-office services, invites you to join a team where innovation and collaboration drive meaningful outcomes.

As an Account Manager - Collections in the Philippines, you’ll safeguard employee data per policy, manage accounts to hit targets, and negotiate repayment plans while delivering compliant, high-quality service.

Qualifications

• Industry and/or collections, sales and customer service experience.
• Experience in financial services or Australian campaigns is preferred.
• Skip tracing experience is desirable.

Responsibilities

• Manage designated accounts to meet targets and provide exceptional service.
• Follow correct systems to undertake skip tracing and locate customers.
• Negotiate payment arrangements and settlements with debtors.
• Organize workflows so payments arrive on time and data is up to date in CRM.
• Ensure compliance with relevant Australian debt collection guidelines and laws.

Skills

Industry/collections experience

Financial services exposure

Skip tracing experience

Job description

Job Description:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you and your family**


• Yearly Kick Off Parties with major giveaways (like the car in 2023)


• Get recognized through our ‘Value Awards’


• Grow your career - yes, we love to promote internally


• Do meaningful work and collaborate with the best


• 900 promotions given each year


• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

As an Account Manager - Collections, you are responsible for ensuring that all employment and personal information of employees are kept and handled according to existing company policies on Information Security and Data Privacy.

What you get to do every day as an Account Manager - Collections:

• Manage designated accounts to ensure individual and team targets are met and exceptional customer service is provided


• Utilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customers


• Negotiate payment arrangements and settlements


• Organize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on time


• Ensure accurate notes and data are available in CRM platforms at all times


• Conduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc.


• Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties


• Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment


• Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy


• Ensure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policies


• Ensure compliance with the campaign's policies and procedures

A BIT ABOUT YOU

• With Industry and/or collections, sales and customer service experience


• With Previous roles in financial services or Australian based campaigns


• With Skip tracing experience

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.


• Entrepreneurial Energy: Think like an owner. Solve like a founder.


• Fast with Intent: We move fast and deliver real results.


• Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!

Requirements: