Account Manager

Metrobank; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank Center in Taguig seeks an Account Manager to drive and manage the relationship between business units and ITG, ensuring end-to-end delivery of IT needs from ideation to implementation. The role covers collaboration to define and maintain the client’s IT strategy for projects and BAU system enhancements.

You will work with business units, oversee prioritization, and coordinate budgets and resources, while engaging stakeholders and ensuring successful delivery across IT and business

Qualifications

• 3–5 years of account management or relationship management experience.
• Experience in IT project management or business analysis.
• Experience handling multiple stakeholders (business + IT).
• Banking/financial services experience is highly preferred.

Responsibilities

• Align IT plans of business units with the business units’ goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
• Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
• Work with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates.
• Handles the assessment and evaluation of BAU system enhancements requested by business unit.
• Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs.
• Establish collaboration and teamwork with business units, key personnel and stakeholders.

Skills

Account Management

IT Project Management

Stakeholder Engagement

Job description

Job Description

This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role.

Position Title

Account Manager

Job Summary

Drives and manages the relationship with the business and ITG. Ensures the end-to-end delivery of IT business needs from project ideation to implementation. Works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.

Specific Duties & Responsibilities

• Align IT plans of business units with the business units’ goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
• Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
• Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates
• Handles the assessment and evaluation of BAU system enhancements requested by business unit
• Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs
• Establish collaboration and teamwork with business units, key personnel and stakeholders.

Qualifications

At least 3–5 years experience in:

• Account Management / Relationship Management
• IT Project Management or Business Analysis
• Stakeholder or Client Engagement roles

Experience in banking/financial services is highly preferred (if applicable)

Proven experience handling:

• Multiple stakeholders (business + IT)
• End-to-end project coordination or delivery support

Other Details

Rank: Junior Officer

Unit: Enterprise Services Sector / Information technology Group / IT Delivery / Account Management Department

Location: Metrobank Center, Taguig

Requirements