IT Account Manager

Metropolitan Bank & Trust Company; Metro Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Metrobank is seeking an IT Account Manager / IT Business Relationship Manager to bridge IT and business units, ensuring technology initiatives align with strategic goals and delivering measurable value.

You will manage stakeholder relationships, assess needs, and partner with IT teams and vendors to prioritize demands, drive innovation, and support operational excellence across the bank.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3–5 years in IT relationship management, business analysis, or project management.
• Strong understanding of business processes and IT trends.
• Excellent stakeholder management and communication skills.
• Ability to assess business needs and recommend technology solutions.
• Experience prioritizing IT demands and managing projects.
• Knowledge of IT governance and service delivery preferred.

Responsibilities

• Strategically align IT and business objectives with stakeholder needs.
• Engage stakeholders and provide timely project updates.
• Assess, evaluate, and recommend technology solutions.
• Prioritize IT requests and participate in portfolio planning and budgeting.
• Facilitate cross-team collaboration to deliver value and reliability.

Skills

Stakeholder management

Communication

Project management

Business analysis

Industry knowledge

Prioritization

Problem-solving

IT governance

Education

Bachelor’s degree in information technology

Computer Science

Business Administration

Job description

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

The IT Account Manager / IT Business Relationship Manager serves as the strategic link between business units and IT, ensuring technology initiatives align with business goals and priorities. The role is responsible for managing stakeholder relationships, identifying and recommending technology solutions, prioritizing IT demands, and fostering collaboration across IT teams to deliver business value, drive innovation, and support operational excellence.

Key Responsibilities

Strategic Alignment of IT and Business Objectives

Partner with business units to align IT strategies, plans, and initiatives with organizational goals, ensuring technology investments effectively support business priorities and desired outcomes.

Stakeholder Engagement and Relationship Management

Build and maintain strong relationships with business stakeholders through regular engagement and collaboration. Provide timely updates on project progress, technology initiatives, system performance, and key risks or issues to promote transparency, alignment, and stakeholder satisfaction.

Technology Assessment and Advisory

Identify, evaluate, and recommend technology solutions that address business needs and opportunities while aligning with the overall IT strategy. Facilitate solution discussions, proof-of-concepts, business use cases, and collaboration with vendors, internal IT teams, and other business units to drive innovation and continuous improvement.

IT Demand and Portfolio Prioritization

Manage the prioritization of IT requests and support requirements based on business objectives, strategic importance, and resource availability. Collaborate with business leaders on IT portfolio planning, budgeting, and annual reviews to ensure technology investments support long‑term business goals.

IT Collaboration and Service Delivery Enablement

Promote effective collaboration across IT teams to ensure the successful delivery of priority projects, technology initiatives, and support services. Help drive operational excellence by improving system reliability, availability, and overall value delivered to the business.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• At least 3–5 years of experience in IT relationship management, business analysis, project management, or a similar role.
• Strong understanding of business processes, IT solutions, and technology trends.
• Excellent stakeholder management, communication, and interpersonal skills.
• Ability to assess business needs and recommend technology solutions that align with organizational objectives.
• Experience in managing and prioritizing IT demands, projects, and initiatives.
• Strong collaboration, problem‑solving, and decision‑making skills.
• Knowledge of IT governance, portfolio management, and service delivery is an advantage.