IT Account Manager

STRATEGICSYNERGY,INC.FRMLY MACROAXIS; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

STRATEGICSYNERGY, INC. in Makati City, Metro Manila, seeks an experienced IT Account Manager. This full-time role focuses on managing key IT client relationships, driving growth, and balancing relationship-building with sales objectives.

The role requires 3–5 years in IT account management or related sales, strong IT services knowledge, CRM proficiency, and excellent communication and presentation skills. Local market familiarity is a plus.

Qualifications

• 3–5 years of proven experience in IT account management, IT sales or similar client-facing sales within tech.
• Bachelor's degree in Business, IT, Commerce or related field (or equivalent experience).
• Proficiency in CRM systems and Microsoft Office; strong communication and negotiation skills.

Responsibilities

• Manage and maintain relationships with IT client accounts, ensuring high customer satisfaction.
• Identify client needs and recommend IT solutions to drive revenue and growth.
• Develop account strategies to maximise lifetime value and upsell opportunities.
• Conduct regular account reviews to assess satisfaction and performance metrics.
• Collaborate with internal teams to ensure successful delivery of services.
• Prepare client presentations, proposals and quotations tailored to requirements.
• Monitor renewals and manage the renewal process for continuity of services.
• Forecast revenue, track KPIs and report on pipeline activity.
• Address client concerns and escalations professionally to retain business.
• Maintain accurate records of all interactions in the CRM.

Skills

IT account management

CRM systems

Microsoft Office

communication

negotiation

presentation

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

About the role

We are seeking an experienced IT Account Manager to join STRATEGICSYNERGY, INC. in Makati City, Metro Manila. This is a full‑time position that plays a crucial strategic role in managing and nurturing our valued IT client relationships.

As an IT Account Manager, you will serve as the primary point of contact for our key accounts, responsible for understanding client needs, ensuring customer satisfaction, and driving business growth through effective account management and upselling opportunities. This role is fundamental to our commercial success and requires a proactive professional who can balance relationship management with sales objectives.

Key responsibilities

• Manage and maintain relationships with assigned IT client accounts, ensuring consistent communication and high levels of customer satisfaction
• Identify client needs and recommend appropriate IT solutions and services to drive revenue growth and account expansion
• Develop and execute account strategies to maximise client lifetime value and identify upselling and cross-selling opportunities
• Conduct regular account reviews with clients to assess satisfaction levels, performance metrics and areas for improvement
• Collaborate with internal technical teams and delivery partners to ensure successful implementation and delivery of services
• Prepare and deliver client presentations, proposals and quotations tailored to specific business requirements
• Monitor contract renewals and manage the renewal process to ensure seamless continuity of services
• Forecast account revenue, track KPIs and provide regular reporting on account performance and pipeline activity
• Address client concerns and escalations professionally, working towards swift resolution and retention
• Maintain accurate and up-to-date records of all client interactions and transactions within the CRM system

What we're looking for

• 3-5 years of proven experience in IT account management, IT sales or a similar client-facing sales role within the technology sector
• Strong understanding of IT services, solutions and products, with the ability to translate technical concepts into business value for clients
• Excellent communication, negotiation and presentation skills with demonstrated ability to build and maintain strong relationships with stakeholders at all levels
• Results-driven mindset with a proven track record of achieving or exceeding sales targets and account growth objectives
• Proficiency in Customer Relationship Management (CRM) systems and Microsoft Office applications
• Strong organisational and time management skills with the ability to manage multiple accounts and priorities effectively
• Knowledge of the Philippine IT market and familiarity with Metro Manila business landscape
• Bachelor's degree in Business, IT, Commerce or a related field (or equivalent professional experience)
• Excellent problem-solving abilities and a customer-centrism approach to business
• Preferred experience with IT infrastructure, cloud services, cybersecurity or enterprise solutions