Account Manager

QuadX Inc.; Pasig; Hybrid; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Performance bonuses

Flexible hybrid work model

Job summary

A leading logistics company in Pasig is seeking an Account Manager to drive merchant growth and enhance relationships. The ideal candidate will have a Bachelor's degree and 2-3 years of experience in sales or account management, preferably in a retail or eCommerce context. The position offers a competitive salary, health benefits, and a flexible hybrid work model. Join us to shape the future of e-commerce in the Philippines.

Qualifications

• 2–3 years of experience in sales and/or account management, preferably in retail, logistics, or eCommerce.
• Proven ability to influence, negotiate, and build trust with stakeholders.
• Strong sense of ownership and accountability.

Responsibilities

• Build and maintain strong relationships with merchants.
• Prepare business reviews and identify growth opportunities.
• Collaborate with internal teams to enhance service delivery.

Skills

Interpersonal skills

Communication skills

Analytical skills

Collaboration

Negotiation

Education

Bachelor's degree in any field

Tools

Shopify

eCommerce platforms

Job description

Hybrid - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

About QuadX

Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e‑commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross‑border shipping service for products from the US, Japan, and Korea to the PH and Malaysia), and Gogo Xpress (online payment and delivery tool for social sellers).

QuadX is driven to make e‑commerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery, and make the world both marketplace and playground. We reinvent experiences and open new doors. And we invest in the data and technology to power that vision.

Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re providing tools for the Social Seller to transform her hobby into a business and his passion into an enterprise. We’re giving every Filipino a chance to seize a share of the future.

We are QuadX. And we’re in the business of building Futurepreneurs.

What You’ll Do

Account Growth & Relationship Management

• Build and maintain strong, long‑term relationships with assigned merchants through structured and consistent stakeholder engagement.
• Serve as the primary point of contact, ensuring high responsiveness and proactive account support.
• Drive account growth by upselling relevant services, increasing shipment volume, and strategically moving low‑tier merchants into mid‑ and high‑value segments.

Business Reviews & Revenue Expansion

• Prepare and lead structured business reviews for Shopify and mid‑to‑high value accounts, presenting performance insights, growth opportunities, and action plans.
• Identify cross‑sell and optimization opportunities aligned with merchant needs and market trends.
• Support merchants in improving day‑to‑day shipment performance to maximize retention and lifetime value.

Cross‑Functional Collaboration & Issue Resolution

• Work closely with Operations, Finance, Product, and other internal teams to deliver seamless end‑to‑end merchant experience.
• Act as the bridge between merchants and internal stakeholders to resolve issues efficiently and prevent recurring concerns.
• Monitor market feedback and customer behavior to provide actionable insights that enhance service delivery.

What You’ll Need

• Bachelor’s degree in any field.
• At least 2–3 years of experience in sales and/or account management, preferably within retail, logistics, or eCommerce environments.
• Strong interpersonal and communication skills, with proven ability to influence, negotiate, and build trust with stakeholders.
• Results‑driven and self‑motivated, with a strong sense of ownership and accountability.
• Solid organizational and analytical skills, with the ability to interpret account data and translate insights into growth strategies.
• Ability to collaborate effectively in a cross‑functional, fast‑paced environment.
• Experience with Shopify, eCommerce platforms, APIs, or system integrations is a strong advantage.

Why Join Us?

• Impactful Projects: Work on apps that thousands of customers use daily.
• Work‑Life Balance: Enjoy our flexible hybrid work model, allowing you to balance office collaboration.
• Competitive Package: We offer a competitive salary, along with comprehensive health benefits and performance bonuses.
• Collaborative Environment: Join a team that values open communication, creative problem‑solving, and mutual respect.

At QuadX, we believe in thinking big, doing big, and always moving forward with a positive attitude. We're looking for team players who are passionate and aren't afraid to learn and grow. If you're excited about shaping the future of e‑commerce in the Philippines and beyond, we want to hear from you!

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

Ready to build the future of e‑commerce? Apply now and let's reinvent experiences together!