Account Manager

Eastvantage; Pasig; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Eastvantage is seeking a skilled Account Manager/Sr. Business Operations Specialist to enhance operational efficiency and drive performance across departments.

You will lead a team, manage client relationships, and use data-driven decision making to deliver service excellence. The role focuses on identifying growth opportunities within existing partnerships, designing scalable processes, and collaborating with cross-functional teams to align operations with strategic goals.

Qualifications

• Bachelor’s degree in Business Administration, Management required.
• 5+ years’ experience in operations management with people, client management and data analysis.
• Proven ability to lead teams and deliver high performance in fast-paced environments.
• Strong analytical and problem-solving skills with data-driven decision making.
• Excellent communication, negotiation, and stakeholder management.

Responsibilities

• Lead and manage a team of operations staff, including hiring, onboarding, coaching, and performance management.
• Act as the primary operational point of contact for clients, building strong relationships and ensuring expectations are consistently met or exceeded.
• Monitor and analyze operational performance (financials, productivity, quality, and efficiency) to identify trends, risks, and improvement opportunities.
• Develop and implement operational strategies that improve productivity, quality, efficiency, and cost effectiveness, while supporting revenue growth.
• Oversee the design and continuous improvement of processes, procedures, and systems to ensure operational stability and scalability.
• Collaborate with internal stakeholders to resolve operational, client, and people-related issues in a timely and effective manner.
• Prepare and deliver performance reports, insights, and presentations to internal and external stakeholders.
• Maintain strong awareness of market trends, client needs, and competitor activity to inform operational and strategic decisions.
• Drive organic growth across assigned accounts by identifying expansion opportunities, improving service adoption, strengthening client engagement, and supporting upsell/value-add initiatives through operational excellence.

Skills

People leadership

Client management

Data analysis

Project management

Communication

Stakeholder mgmt

Ops strategy

Education

Bachelor's degree in Business Administration, Management

Job description

We are looking for a skilled and detail-oriented Account Manager/Sr. Business Operations Specialist to enhance our operational efficiency and drive performance across various departments. The ideal candidate will have extensive experience in business processes, analytics, and project management, fostering collaboration to achieve organizational goals.

As the Business Partner for the organization, you will be responsible for overseeing day-to-day operations and ensuring the delivery of exceptional service to clients. The role focuses on driving operational excellence through strong people leadership, client management, and data-driven decision-making. You will partner closely with cross-functional teams to ensure smooth operations, while maintaining a strong understanding of industry trends and the competitive landscape to support strategic direction and continuous improvement.

A key aspect of this role is also to identify and drive organic growth opportunities within existing client partnerships, ensuring long-term value creation and account expansion through operational performance and service excellence.

Key Responsibilities:

• · Lead and manage a team of operations staff, including hiring, onboarding, coaching, and performance management.
• · Act as the primary operational point of contact for clients, building strong relationships and ensuring expectations are consistently met or exceeded.
• · Monitor and analyze operational performance (financials, productivity, quality, and efficiency) to identify trends, risks, and improvement opportunities.
• · Develop and implement operational strategies that improve productivity, quality, efficiency, and cost effectiveness, while supporting revenue growth.
• · Oversee the design and continuous improvement of processes, procedures, and systems to ensure operational stability and scalability.
• · Collaborate with internal stakeholders to resolve operational, client, and people-related issues in a timely and effective manner.
• · Prepare and deliver performance reports, insights, and presentations to internal and external stakeholders.
• · Maintain strong awareness of market trends, client needs, and competitor activity to inform operational and strategic decisions.
• · Drive organic growth across assigned accounts by identifying expansion opportunities, improving service adoption, strengthening client engagement, and supporting upsell/value-add initiatives through operational excellence.

Requirements:

• · Bachelor’s degree in Business Administration, Management, or a related field.
• · Minimum of 5 years’ experience in operations management, with strong exposure to people management, client management, and data analysis.
• · Proven track record of leading teams to deliver high performance in a fast-paced environment.
• · Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• · Excellent communication, negotiation, and stakeholder management skills.
• · Demonstrated experience in designing and executing operational improvements that drive efficiency and quality.
• · Familiarity with project management methodologies and tools.
• · Ability to work under pressure and manage competing priorities effectively.
• · Experience working directly with clients and managing expectations in a service-driven environment.
• · Strong understanding of operational governance, compliance, and industry standards.

Candidates must be open to working on a mid-shift schedule and amenable to report onsite or in a hybrid setup at our delivery centers in Taguig and Ortigas City.