Account Manager

Massachusetts Clean Energy; Boston; On-site; PHP 3,834,000 - 5,752,000; Full time

Benefits offered by this job

Healthcare coverage

Dental coverage

Vision coverage

Mental health support

401k retirement plan

Parental leave

Remote work flexibility

Vacation and paid time off

Job summary

Resonant Energy is seeking an Account Manager to independently manage investor and lender consent across projects, track deadlines, and maintain data accuracy in Salesforce. You will support ITC adders, Direct Pay, and ITC transfers while building strong relationships with investors and lenders.

You’ll also review and improve processes to reduce delays, ensure data integrity, and provide monthly pipeline reports to guide sales and partnerships decisions.

Qualifications

• Native or fluent English

Responsibilities

• Manage investor and lender consent processes across active projects with deadline tracking
• Lead client-facing ITC adders, Direct Pay, and ITC transfer applications
• Maintain Salesforce data accuracy and prepare monthly pipeline reports
• Identify and implement process improvements for data tracking

Skills

Relationship Building

Digital Literacy

Attention to Detail

Planning and Results Orientation

Sales Data Integrity

Problem Solving

Tools

Salesforce

Job description

Ready to own the details that make complex solar deals close smoothly? As the Account Manager at Resonant Energy, you'll manage the consent, tax credit, and data processes that enable your sales and partnerships team to execute with confidence.

What You'll Do:

You'll independently manage the investor and lender consent process across all active projects, tracking deadlines and building relationships with external parties to keep approvals moving. You'll lead client-facing support for ITC adders, Direct Pay, and ITC transfer applications, maintaining accurate tracking systems from submission through approval. You'll also own the integrity of Salesforce data across the sales and partnerships teams, catching errors, preparing monthly pipeline reports, and identifying improvements to what gets tracked and how.

You’ll Thrive If You:

• Enjoy managing multiple detailed processes at once without losing accuracy or missing deadlines
• Have a working knowledge of tax equity structures, finance, or contracting, or are eager to build that expertise quickly
• Take initiative to spot inefficiencies in a process and fix them rather than just working around them
• Are skilled at building relationships with clients, investors, and lenders
• Care about data accuracy and catch inconsistencies before they become bigger problems

Your Responsibilities

• Independently manage the investor and lender consent process across all active projects, including document generation, deadline tracking, and relationship management with external parties
• Build relationships with investors and lenders to support efficient consent approvals
• Identify and implement process improvements that reduce time and friction in the consent approval process

ITC Adder & Direct Pay Management

• Lead client-facing support for applying for ITC adders, Direct Pay, and ITC transfer
• Maintain internal tracking systems for client data, application submissions, and approval status
• Implement process improvements that increase efficiency and accuracy in tax credit application and management
• Review partnerships and sales team Salesforce data for errors and inconsistencies; coordinate resolution with relevant team members
• Prepare monthly reports on sales team pipeline progress by market segment, financing type, and other key factors
• Ensure dashboards tracking sales team progress are accurate and visible
• Identify improvements to what information is tracked and how, and coordinate implementation with the database team

Qualifications

Core Role Competencies

• Planning and Results Orientation: Manages multiple concurrent consent and application processes with detailed tracking, accurate documentation, and consistent on‑time delivery
• Overarching Sales Delivery: Supports the sales team's ability to execute by maintaining data integrity, generating timely reports, and ensuring compliance processes run smoothly
• Problem Solving and Decision Making: Identifies root causes of delays or errors in consent and application processes and develops practical solutions
• Relationship Building: Builds productive working relationships with investors, lenders, and internal team members that support efficient process execution
• Digital Literacy: Leverages Salesforce and other tools to maintain data accuracy, surface pipeline insights, and drive process improvements
• Organizational Awareness: Understands how the consent, tax credit, and data management processes connect to overall project delivery and company financial outcomes
• Attention to Detail: Manages consent, tax credit, and Salesforce data processes with a high degree of precision-catching errors and inconsistencies before they create compliance gaps or project delays

Computing, Software and Language Skills

• Native or fluent English

Compensation &Benefits Package

Compensation

• Total Compensation: $63,000 - $94,500
  • Base Salary: $63,000 - $82,000
  • Performance Bonus: Up to $12,500 annually
• Healthcare: 100% premium coverage for you and your children, 33% coverage for your spouse
• Dental: 100% premium coverage for you
• Vision: Affordable premium w/exam, glasses, and contacts allowances
• Mental Health Support: $100 monthly reimbursement for mental health services
• Health and Dependent Care FSA: Save money on pre‑tax deductions for necessary expenses
• Retirement: 401k with automatic 3% employer contribution to help build your financial future

Generous Time Off

• Vacation: 13 days annually
• Sick Leave: 8 days annually
• Holidays: 13 annually
• Parental Leave: Up to 12 weeks fully paid time to bond
• Community Impact: 8 hours for volunteering, GOTV, and protest
• Voting Leave: 3 hours off to do your civic duty
• Other time as necessary, e.g. Jury duty, bereavement, etc.

Growth & Development

• Professional Development Budget: $500/year
• Community Building: Quarterly company-wide events for fun and giving back
• Commuter Support Options:
  • Monthly T-pass
  • Commuter Rail reimbursement
  • Bike allowance for eco-friendly commuting
• Schedule Flexibility: Option for 8am-4pm schedule to fit your life
• Remote Work: 6 weeks of fully remote work flexibility annually
• Friday Hard Stop: End work at 4pm to socialize with your colleagues

Employee Ownership Opportunity

Become a true partner in our mission - Eligible to apply after 3 years:

• Profit Sharing
• Unlimited PTO - trust‑based time off
• Democratic Voice - voting to elect delegates to join founders in making key company decisions

Join a company that invests in your success, respects your whole life, and offers you the chance to become an owner in meaningful work.