Account Management Specialist - Makati City

Asticom Technology Inc; Makati; On-site; PHP 400,000 - 640,000; Full time

Job summary

Asticom Technology Inc. in Makati City is seeking a highly motivated Account Management Specialist to manage post-sales client relationships and operational execution.

As the main link between clients and internal teams, you will champion the customer lifecycle—from activation and onboarding to contract fulfillment and service delivery. Your role includes onboarding, billing inquiries, SLAs, and cross-functional collaboration to ensure high service quality.

Qualifications

• Bachelor's degree in Engineering, Business Admin, Management, or related field.
• 1–2 years experience in customer service or account management.
• Understanding of contract fulfillment and service lifecycle.
• Knowledge of energy regulatory frameworks (RCOA, GEOP, RAP) is advantageous.
• Strong written and verbal English communication; cross-team coordination.

Responsibilities

• Oversee end-to-end switching and onboarding with regulatory timelines.
• Serve as primary ops contact for post-sales concerns (billing, inquiries).
• Collaborate with Billing, Technical Ops, Regulatory, Finance and Customer Care to enforce SLAs.
• Lead account onboarding, deliver user orientations, and assist with value-added services.
• Track key account metrics, address bottlenecks, and compile operational reports.
• Build relationships with client finance and ops to drive retention.

Skills

Account management

Customer service

English communication

Cross-functional coordination

Regulatory awareness

Attention to detail

Education

Bachelor's degree in Engineering, Business Administration, Management, or related field

Job description

Position Overview

We are looking for a driven Account Management Specialist based in Makati City to manage post-sales client relationships and operational execution.

As the main link between our clients and internal teams, you will champion the customer lifecycle—overseeing account activation, contract compliance, operational inquiry handling, and overall service delivery.

Core Responsibilities

• Switching & Onboarding: Oversee end-to-end customer switching and activation, maintaining strict compliance with regulatory mandates and timelines.

• Client Engagement: Serve as the primary operational point-of-contact for post-sales concerns (e.g., billing, collections, service advisories, power interruptions, and routine inquiries).

• Cross-Functional Operations: Partner with internal units (Billing, Technical Ops, Regulatory, Finance, Customer Care) to enforce contractual obligations and SLA targets.

• Customer Enablement: Lead account onboarding, deliver user orientations, and assist with value-added service implementations.

• Service Assurance & Reporting: Track key account metrics, address performance bottlenecks, investigate root causes of issues, and compile operational reports for management review.

• Relationship Building: Establish collaborative partnerships with client finance and ops teams to drive customer retention and satisfaction.

Qualifications & Competencies

• Educational Background: Bachelor’s degree in Engineering, Business Administration, Management, or any related field.

• Professional Experience: 1 to 2 years of experience handling customer service, account management, or post-sales operations.

• Domain Knowledge: Understanding of contract fulfillment and service lifecycle management. Knowledge of energy compliance/regulatory frameworks (such as RCOA, GEOP, RAP) is highly advantageous.

• Soft Skills: Superior written and verbal English communication, strong problem-solving ability, and excellent cross-team coordination.

• Work Style: Detail-oriented, highly organized, and efficient at juggling multiple client accounts in a dynamic, fast-paced environment.