Customer Switching & Contracts - Makati

Asticom Technology Inc; Makati; On-site; PHP 520,000 - 860,000; Full time

Job summary

Asticom Technology Inc. in Makati City is seeking a detail-oriented Customer Switching & Contracts specialist to own contract administration, onboarding support, and regulatory coordination. You will manage end-to-end processes to ensure seamless service delivery.

The role requires strong CRM experience, meticulous scheduling, and clear communication with internal teams and external regulators (DUs, ERC). Join us to drive accurate documentation and timely contract execution across the lifecycle.

Qualifications

• Bachelor’s degree in Business Administration, Legal Management, Energy Management, or a related field.
• Experience in contract administration, customer switching, regulatory compliance, or back-end operations support in energy or utilities is a strong plus.
• Proficiency with CRM systems and databases (e.g., Salesforce, Noah).
• Strong organizational skills with the ability to track complex schedules and deadlines.
• Excellent written and verbal communication for coordination with regulatory bodies (DUs, IEMOP, ERC).

Responsibilities

• Serve as the primary focal point for contract administration and back-end support for onboarding, switching, renewals, extensions, terminations, and related agreements.
• Prepare, review, coordinate, and monitor contracts, regulatory documents, and correspondence for timely execution.
• Track milestones, expiration dates, switching schedules, and regulatory submissions to ensure uninterrupted service.
• Collaborate with Legal, Regulatory, Sales, Billing, and Operations to finalize and execute contracts.
• Coordinate with customers and external stakeholders on switching, renewals, registrations, and compliance.
• Maintain accurate records in Salesforce, Noah, and other systems; generate monitoring reports and updates.

Skills

Attention to detail

Communication skills

Regulatory coordination

Documentation management

Education

Bachelor’s degree in Business Administration, Legal Management, Energy Management, or a related field

Tools

Salesforce

Noah

Job description

About the Role

We are seeking a detail-oriented Customer Switching & Contracts to join our team in Makati City.

In this role, you will act as the primary focal point for contract administration and back-end support, overseeing the end-to-end management of customer onboarding, switching processes, contract lifecycle events, and regulatory coordination to ensure seamless service delivery.

Key Responsibilities

Contract Administration & Back-End Support

• Serve as the primary focal point for contract administration and back-end support related to customer onboarding, switching, contract renewals, extensions, terminations, and other contractual agreements.

• Prepare, review, coordinate, and monitor contracts, agreements, regulatory documents, and related correspondence to ensure completeness, accuracy, and timely execution.

• Track and manage contract milestones, expiration dates, switching schedules, and regulatory submissions to ensure seamless customer transitions and uninterrupted service delivery.

Stakeholder & Regulatory Coordination

• Partner closely with Legal, Regulatory, Sales, Billing, Operations, and other internal stakeholders to facilitate the review, finalization, approval, and execution of customer agreements and supporting documents.

• Coordinate with customers, Distribution Utilities (DUs), IEMOP, ERC, and other external stakeholders on matters related to customer switching, contract renewals, extensions, terminations, registrations, and compliance requirements.

• Ensure the timely preparation, submission, and monitoring of all documentary and regulatory requirements necessary to support customer switching and contract implementation within prescribed timelines.

Data Management, Communications & Reporting

• Maintain accurate and up-to-date customer, contract, billing, and regulatory records in Salesforce, Noah, and other relevant systems and monitoring tools.

• Prepare and issue customer, regulatory, and stakeholder communications, including notifications, endorsements, confirmation letters, and other contract-related correspondence.

• Support process improvement initiatives by identifying opportunities to enhance contract administration, document management, and stakeholder coordination processes.

• Generate and maintain monitoring reports, trackers, and management updates related to contract status, switching activities, regulatory submissions, and customer accounts.

• Ensure compliance with company policies, regulatory requirements, and established service level standards.

Qualifications

• Bachelor’s degree in Business Administration, Legal Management, Energy Management, or a related field.

• Relevant experience in contract administration, customer switching, regulatory compliance, or back-end operations support (energy or utility sector experience is a strong plus).

• Proficiency in using CRM systems and database management tools (e.g., Salesforce, Noah).

• Strong organizational skills with keen attention to detail and ability to track complex schedules and deadlines.

• Excellent written and verbal communication skills for effective coordination with internal teams and key regulatory bodies (DUs, IEMOP, ERC).