Account Management Head /Manager

Rykom Finance Corp.; Pasig; On-site; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

Employee Recognition Program

Company Social Events

Annual Company Trip

Retirement Plan

Maternity & Paternity Leave

Professional Development

Job summary

Rykom Finance Corp. in Pasig, on-site, seeks an experienced Account Management Leader with 5–10 years of sales and financial services expertise. You will supervise daily operations, manage existing and new client accounts, and build lasting relationships with clients and referrers.

You will coordinate with accounting, loans, credit, and collections teams to ensure compliance and achieve targets, while guiding staff and supporting strategic initiatives.

Qualifications

• Bachelor’s degree in business administration, marketing, finance, or related field.
• 5–10 years of sales and marketing experience in financial services.

Responsibilities

• Oversee the daily operations of the Account Management Department to ensure smooth and efficient operations.
• Manage existing and new client accounts.
• Contact clients via calls or plant visits to prospective clients, agents and other 3rd party referrers.
• Maintain strong relationships with clients and monitor accounts by the assigned Account Officers.
• Review account status of existing Head office accounts.
• Monitor Account Officer performance and ensure targets and service standards.
• Coordinate with clients regarding due payments and follow up on overdue accounts.
• Prepare restructuring proposals for accounts in PD and handle inquiries.

Skills

Leadership

Communication

Interpersonal skills

Strategic thinking

Sales tools

Client relationship management

Education

Bachelor’s degree in business administration/marketing/finance

Tools

CRM systems

Job description

On-site - Pasig 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Employee of the Month Award, Employee Recognition Program

Government Mandated Benefits

Insurance Health & Wellness

Others

Company Social Events

Annual Company Trip, Retirement Plan

Professional Development

Professional Development

Maternity & Paternity Leave

Supervise Daily Operations

• Oversee the daily activities of the Account Management Department to ensure smooth and efficient operations.
• Manage Existing and New client Accounts
• Conduct clients call or plant visits to prospective clients, agents and other 3 rd party referrers.
• Maintain strong relationships with clients and ensure their accounts are properly handled and monitored by the assigned Account Officers
• Review account status of existing Head office accounts
• Monitor Account Officer Performance
• Evaluate and monitor the performance, productivity, and compliance of Account Officers to ensure targets, service standards, and company objectives are consistently achieved.
• Collections, Payments and recon structuring
• Coordinate with clients regarding due payments and follow up on overdue accounts when necessary (existing accounts handled as AO)
• Do client visit for collection of payment, delivery of Notice of Dishonor/Demand Letters
• Preparing restructuring proposal for accounts in PD
• Handles Client Concerns and Inquiries

Address customer inquiries, issues and requests of existing accounts and new accounts

• Preparing Reports and Documentation
• Generate account status reports, collection updates, performance summaries, and other management reports.
• Attend various management meetings

MANCOM, Pre-Crecom and CrecomOn-Call meetings

• Coordinate with Other Departments
• Work closely with accounting, loans , accounting, credit, and collection teams regarding account-related concerns.
• Implement Company Policies and Procedures
• Ensure compliance with company standards, policies, and regulatory requirements.
• Lead and Support Team Members
• Guide, train, and monitor staff performance to maintain productivity and service quality.
• Assist in Strategic Planning

Suggest process improvements and strategies to strengthen account management and customer retention.

• Prepare and Review Transactions
• Prepare account documents, requests, adjustments, and endorsements before final approval of existing accounts.
• Review the account documents, requests,
• adjustments, and endorsements prepared by the Account Officers before final
• approval

Job Requirements:

• Bachelor’s degree in business administration, marketing, finance, or a related field
• Proven 5-10 years' experience in sales and marketing within the financial services industry, specifically in commercial and consumer loans
• Demonstrated success in meeting or exceeding sales targets and managing a high-performing sales team
• Strong understanding of loan products, credit risk, and financial regulations
• Excellent leadership, communication, and interpersonal skills
• Strategic thinker with the ability to analyze and make informed decisions
• Proficiency in sales tools

Working Location

Citystate Centre. H3F7+87G, Shaw Blvd, Pasig, Metro Manila, Philippines