Key Account Specialist - SME

SL Temps; Makati; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness: HMO

Job summary

A leading telecommunications provider in the Philippines seeks a Key Account Specialist to manage and grow SME client portfolios. This role emphasizes building strong client relationships and driving revenue through upselling and customer success initiatives. Ideal candidates have a Bachelor’s degree and 2-5 years in account management or B2B sales, preferably within the telecommunications sector. The position offers a collaborative environment, encouraging proactive interactions with clients and teams.

Qualifications

• 2–5 years of experience in account management, B2B sales, or SME client handling.
• Experience in telecommunications, ISP, SaaS, or IT solutions is highly preferred.
• Proven track record in meeting or exceeding sales targets.

Responsibilities

• Manage a portfolio of SME clients across various industries.
• Act as the primary contact for day-to-day client concerns and service inquiries.
• Conduct regular check-ins and business reviews with clients.

Skills

Strong sales acumen

Relationship-building

Excellent communication

Customer success mindset

Education

Bachelor’s degree in Business, Marketing, IT, or related field

Tools

CRM platforms (e.g., Salesforce)

Microsoft Office / Google Workspace

Job description

Job Overview

Job Title: Key Account Specialist – SME

Department: SME / Business Solutions

Location: On-site, Makati

Experience: 3-5 Years

Education: Bachelor’s Degree

The Key Account Specialist – SME is responsible for managing and growing a portfolio of small and medium enterprise clients. The role focuses on building strong client relationships, driving recurring revenue, and ensuring SMEs maximize the value of Converge ICT Solutions’s connectivity and digital solutions.

This position requires a balance of sales, account management, and customer success, with a strong understanding of SME business needs such as reliability, scalability, and cost-efficiency.

Key Responsibilities

Account Management & Client Relationship

• Manage a portfolio of SME clients across various industries
• Act as the primary contact for day-to-day client concerns and service inquiries
• Conduct regular check-ins and business reviews with clients
• Build strong relationships with business owners and decision-makers
• Identify upselling and cross-selling opportunities (e.g., bandwidth upgrades, enterprise plans, add-on services)
• Promote SME-focused solutions such as fiber internet, cloud services, VoIP, and managed services
• Assist in proposal preparation, pricing, and contract renewals
• Achieve monthly and quarterly revenue targets

Customer Experience & Retention

• Ensure high levels of customer satisfaction and service adoption
• Proactively monitor accounts for churn risks and implement retention strategies
• Coordinate with technical and support teams for issue resolution
• Track service performance and client feedback

Operational Coordination

• Work closely with installation, provisioning, and after-sales teams
• Ensure timely activation of services and accurate billing
• Maintain accurate account records in CRM systems

Reporting & Analysis

• Track account performance metrics and revenue growth
• Prepare sales forecasts and pipeline reports
• Provide insights on SME market trends and customer needs

Job Specification

Education

• Bachelor’s degree in Business, Marketing, IT, or related field

Experience

• 2–5 years of experience in account management, B2B sales, or SME client handling
• Experience in telecommunications, ISP, SaaS, or IT solutions is highly preferred
• Proven track record in meeting or exceeding sales targets

Core Skills

• Strong sales acumen with a consultative selling approach
• Relationship-building with SME owners and stakeholders
• Excellent communication and negotiation skills
• Customer success and retention mindset

Technical/Industry Knowledge

• Basic understanding of fiber internet and bandwidth solutions
• Networking concepts (routers, uptime, SLAs)
• Cloud or digital business tools (advantage)

Tools

• CRM platforms (e.g., Salesforce or similar)
• Microsoft Office / Google Workspace

Personal Attributes

• Entrepreneurial mindset (can relate to SME clients)
• Highly proactive and results-driven
• Adaptable in a fast-paced environment
• Strong sense of ownership and accountability

Key Performance Indicators (KPIs)

• Monthly recurring revenue (MRR) growth
• Upsell and cross-sell conversion rate
• Churn rate reduction
• More transactional + relationship hybrid selling
• Clients are often owners or founders, requiring business-oriented conversations
• Strong focus on retention and scalability of services

Benefits

Government Mandated Benefits

Insurance Health & Wellness: HMO