Account Executive

Lalamove; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Lalamove is seeking an energetic Account Manager to drive growth and retention for a portfolio of business clients in Manila.

You will create growth plans, upsell services, and build strong stakeholder relationships while coordinating with internal teams for timely solutions.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• At least 2 years of corporate account management experience.
• Proficiency with CRM platforms such as Salesforce, HubSpot, or Freshsales.
• Willing to work on-site in Parañaque Integrated Terminal Exchange (PITX) and conduct fieldwork as needed.

Responsibilities

• Develop and execute account growth plans for assigned clients.
• Increase revenue through upselling, cross-selling, and service adoption.
• Build and maintain relationships with key stakeholders.
• Conduct regular business reviews and monitor performance.
• Manage forecasts and pipeline updates.
• Coordinate with internal teams to resolve client issues promptly.

Skills

Account management

Relationship building

Upselling

Cross-selling

Forecasting

Pipeline management

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Freshsales

Job description

Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable.

Today, Lalamove operates in 14 markets across Asia, Latin America and EMEA. Our driver partners operate a vast array of vehicles to suit each market including lorries, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.

We are currently looking for an outgoing, energetic and detail-oriented individual to join our Account Management team based in Manila. We want individuals who can help us achieve business targets by creating and maintaining professional relationships with business clients.

What you'll do:

1. Account Growth

• Develop and execute account growth plans for assigned clients
• Increase revenue and order volume through upselling, cross-selling, and service adoption
• Identify new business opportunities within existing accounts
• Drive client utilization of Lalamove's products and solutions
• Monitor client performance and provide recommendations to maximize logistics efficiency

2. Account Retention

• Build and maintain strong relationships with key stakeholders
• Conduct regular business reviews and performance discussions
• Proactively identify and address risks that may lead to churn
• Resolve client concerns and coordinate with internal teams to ensure timely solutions.
• Ensure a seamless customer experience throughout the account lifecycle
• Manage a portfolio of business accounts across different segments
• Prioritize accounts based on revenue potential, strategic importance, and growth opportunities
• Maintain accurate account records, forecasts, and pipeline updates
• Track account health and engagement metrics

What you'll need:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• At least two (2) years of experience in Corporate Account management functions from any industry.
• Proficiency in CRM platforms like Salesforce, HubSpot, Freshsales
• Must be willing to work on-site in Parañaque Integrated Terminal Exchange (PITX) and do fieldwork activities at times

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice