Access Management & Compliance Analyst

JPMorgan Chase & Co.; Metro Manila; Hybrid; PHP 600,000 - 840,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Business Operations Analyst in the Access Management Group Center of Excellence to process user access requests and support secure business operations.

You will leverage multiple tools and systems to administer access, collaborate with business partners and technology teams, and ensure compliance with access control policies. Your problem-solving skills and customer-service mindset will help deliver clear solutions in a fast-paced environment and contribute to a

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficient in Excel and PowerPoint.
• Strong customer service focus.
• Excellent written and verbal communication.
• Ability to collaborate and partner with business stakeholders.
• In-depth knowledge of access controls and business function access needs.
• Experience providing production support and handling escalations.
• Ability to work with employees at all levels, including executives.
• Strong organizational and time management skills.
• Ability to deliver results in a fast-paced environment.
• Experience leading small to medium-scale initiatives and projects.

Responsibilities

• Process user access requests using multiple tools and systems.
• Deliver high-quality customer service to internal clients.
• Resolve access issues and serve as a liaison to business partners.
• Ensure compliance with access control policies and standards.
• Collaborate with team members and stakeholders to address access needs.
• Communicate clearly and professionally with all levels of employees.
• Provide accurate problem identification, escalation handling, and ticket documentation.
• Take ownership of client issues and engage appropriate parties for resolution.
• Support production activities and maintain detailed records.
• Influence and partner with colleagues across the organization.
• Multitask and deliver results in a fast-paced environment.

Skills

Excel

PowerPoint

Customer service

Communication

Collaboration

Access controls

Ticketing

Problem solving

Time management

Executive presence

Education

Bachelor’s degree

Tools

MS Office

Job description

JPMorgan Chase & Co. seeks a Business Operations Analyst in the Access Management Group Center of Excellence to process user access requests and support secure business operations.

You will leverage multiple tools and systems to administer access, collaborate with business partners and technology teams, and ensure compliance with access control policies. Your problem-solving skills and customer-service mindset will help deliver clear solutions in a fast-paced environment and contribute to a