Business Operation Analyst

JPMorganChase; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Business Operation Analyst to help drive operational excellence, optimize processes, and transform business performance across the organization. You will assess end-to-end workflows, identify systemic issues, and partner with stakeholders to deliver sustainable improvements, enhanced controls, and better client experiences.

This role requires strong analytical skills, excellent communication, and the ability to work with cross-functional teams in a

Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication; ability to influence stakeholders.
• Ability to collaborate across multiple levels and teams.

Responsibilities

• Perform document reviews and process assessments; evaluate business processes, systems, and user needs.
• Identify process gaps, promote root-cause understanding, and recommend controls.
• Ensure changes related to system, policy, and procedural enhancements are implemented.
• Build and analyze reporting to support operational performance management.
• Propose process reengineering solutions and lead or support improvement initiatives.
• Operate with ownership and deliver results.
• Maintain adherence to Change Control policy and support procedures.
• Manage and coordinate with vendors as required.
• Support requirements gathering, testing activities, and QA.
• Ensure compliance with established procedures and governance standards.

Skills

Analytical thinking

Communication

Collaboration

Time management

Independent work

Shift flexibility

Customer focus

Tools

SAP S/4HANA

Job description

Job Description:

Join a dynamic Operations team focused on driving operational excellence, process optimization, and business transformation. This role offers the opportunity to collaborate with stakeholders across the organization to identify improvement opportunities, strengthen controls, and deliver sustainable solutions that enhance operational performance and client experience.

As a Business Operation Analyst within Operations, you support Operations initiatives by assessing end-to-end processes, identifying systemic issues and process breaks, and partnering with stakeholders to deliver sustainable improvements and appropriate controls.

Job Responsibilities

• Perform document reviews and process assessments; evaluate business processes, systems, and user needs.
• Identify process gaps, promote root-cause understanding, and recommend controls aligned to the issue.
• Ensure consistent implementation of changes related to system, policy, and procedural enhancements, particularly those needed to remediate systemic issues and process breaks.
• Build and analyze reporting to support operational performance management.
• Propose process reengineering solutions and lead or support process improvement initiatives.
• Operate with a high degree of ownership, accountability, and focus on delivering results.
• Maintain adherence to Change Control policy and support procedure creation and maintenance.
• Manage and coordinate with vendors as required.
• Support requirements gathering, testing activities, and quality assurance efforts associated with business initiatives.
• Ensure compliance with established operational procedures and governance standards.

Required qualifications, capabilities and skills

• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to influence stakeholders and drive completion of tasks.
• Ability to effectively collaborate with internal and external partners across multiple levels of the organization.
• Advanced Microsoft Office skills, including Excel and Access.
• Strong organizational skills and ability to manage multiple priorities within strict timelines.
• Customer-focused mindset with a strong sense of urgency and commitment to delivering results.
• Ability to work independently and within cross-functional teams.
• Flexibility to work in any shift schedule as required.

Preferred qualifications, skills, and capabilities

• 5+ years of experience in service management, project management, operational support, or a related field.
• Experience with SAP S/4HANA.
• Experience supporting process improvement, business transformation, or operational excellence initiatives.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.