Absence Specialist

Bon Secours; Philippines; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO medical coverage

Retirement plan

Work From Home allowance

Paid vacation and sick leave

Flexible hybrid/onsite arrangements

Job summary

Bon Secours Mercy Health seeks an Absence Specialist in the Philippines to manage leave cases, return-to-work services, and related payroll tasks. You will coordinate with subject matter experts, vendors, and HR ServiceNow to ensure compliance with regulations and internal policies.

The role requires 2 years in absence/leave management, a HR or business degree, and proficiency with Workday/HRMS. Hybrid work options and a strong focus on accuracy, service, and collaboration are offered.

Qualifications

• Bachelor’s degree in HR or business required.
• 2 years handling absence/leave management in a global shared service.
• Proficient in MS Office and HRMS tools (Workday).

Responsibilities

• Serve as primary contact for escalated pay and leave inquiries.
• Audit leave/pay data for compliance with laws and CBAs.
• Coordinate with payroll and vendors on pay and leave processes.
• Manage HR ServiceNow content and related trainings.
• Support PTO/LTO/ATO programs and dashboards.
• Maintain OSHA records and hazard reporting.
• Collaborate with HR and vendors on complex leave issues.

Skills

Microsoft Office

Workday HRMS

Payroll systems

Data analysis

Communication

Teamwork

Time management

Presentation to leaders

Education

Bachelor’s degree in human resources or business

Tools

Workday

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Job Summary:

An Absence Specialist executes the operational tasks of leave cases through collaboration with subject matter experts. This role will oversee associate absence related to Disability Leave as well as administer return-to-work services, monitor and maintain the Application Programming Interface, evaluate safety events for Workers’ Compensation need and maintain regular reporting in compliance with federal requirements. The Absence Specialist will also manage content for our HR ServiceNow database and administer trainings as needed.

Essential Functions:

Primary point of contact for escalated pay-related issues, to include all leave types, pay. Responds to inquiries, phone calls, and emails in a timely manner, providing superior customer service and expert consultation to employees and leaders to resolve issues. Partners with team members to resolve escalated issues at all levels to include legal and vendor partners.

• Analyze leave-of-absence data using tools like Workday, Dimensions, and vendor portals to ensure compliance with federal, state, and company policies, including those for union-represented associates, in alignment with Collective Bargaining Agreement. Conducts audits for accuracy and policy adherence, escalating inconsistencies as needed.
• Oversee pay-related processes for leaves of absence, including special pay situations such as administrative leave, military supplemental pay, Mission pay, retroactive adjustments (historical corrections), overpayments, workers’ compensation buybacks, and salary continuation which emphasizes teamwork with payroll to address errors, ensure accuracy, and audit API reports for accuracy/compliance.
• Build and maintain strong relationships with vendors and internal stakeholders to facilitate effective and compliant leave pay processes including support of outsourced leave management and pay automation strategies.
• Collaborate with HR ServiceNow stakeholders and vendor partners to effectively and efficiently resolve complex issues and provide detailed guidance and consultation to managers on leave-related matters such as absent without leave (AWOL), and leave pay.
• Monitor and audit vendor-reported data for accuracy, ensuring alignment with organizational policies, federal and state laws, and collective bargaining agreements ensuring accuracy by adhering to actionable standard operating procedures.
• Create and test Leave of Absence pay cascades to facilitate the organizations initiatives for paid leave benefits and collaborates with the vendors API team to ensure all new pay programs or leave pay changes are implemented timely and accurately through automation.
• Support paid time-off (PTO, LTO, ATO) programming by managing annual cash-out programs, upholding a database of labor differences, prepare rosters for workforce transitions and maintaining a time-off dashboard.
• Review Workforce Safety events in Safecare daily and submit appropriate Safecare events to TPA for incident only and new claim reporting including collaboration with key stakeholders for post-accident investigations and safety concerns for workers’ compensation claims.
• Maintain daily Occupational Health and Safety Administration (OSHA) record keeping for all required locations within Safecare as well as collaborate with on-site stakeholders within each facility during federal surveys. Conduct semi-annual audits of OSHA logs ensuring accuracy.
• Complete OSHA 300A summary forms and collaborate with HR for annual compliance posting including annual OSHA required electronic filing of OSHA logs and annual federal surveys (i.e. Bureau of Labor Statistics).
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• Bachelor’s degree in human resources or other business-related degree (required)

Required Licensing & Certifications:

• DMEC (Disability Management Employer Coalition - Certified Leave Management Specialists (CLMS) (preferred)

Experience:

• 2 years of absence/leave management and workplace ADA accommodations in a global shared service environment (required)

Skills & Abilities:

• Proficient in Microsoft Office suite
• Experience with Workday HRMS
• Experience with programs and payroll processing systems
• Ability to implement action plans around data and trends
• Demonstrated ability to engage populations with communication
• Ability to apply behavioral health principles
• Experience in customer service
• Fundamental understanding of total rewards programs identified in Essential Job FunctionsWork well with cross-functional teams
• Great communication skills
• Ability to work on a team and independently
• Innovative and strategic thinking
• Detail oriented
• Excellent time management
• Excellent presentation skills to leaders and associates
• Committed to inclusion
• Demonstrates emotional intelligence
• Fosters Core Culture Behaviors

Training:

• UKG Dimensions timekeeping training (preferred)

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accidental insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Human Resources - HR Services - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at ••••@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.