85,000 salary for USRN / Ortigas Site / Dec start / Apply now.

Nezda Technologies, Inc.; Eastern Manila District; On-site; PHP 3,785,000 - 5,678,000; Full time

Job summary

Nezda Technologies, Inc. is seeking a US-Registered Nurse with an active New York nursing license to join our remote healthcare support team.

The role requires BSN plus an active Philippine RN license and at least 2 years of clinical experience, with readiness for night shifts. Responsibilities include triaging patient inquiries via Epic MyChart, coordinating with healthcare sites, documenting actions in Epic EHR, and ensuring high standards of patient education and safety.

Qualifications

• Must be a US-Registered Nurse with an active New York nursing license.
• Graduate of a BSN program with an active Philippine RN license.
• At least 2 years of clinical or hospital experience.
• Willing to work on a night shift schedule.
• Demonstrates strong critical-thinking, decision-making, and independent problem-solving abilities.
• Comfortable providing patient education and guidance on chronic medical conditions.
• Proficient in Microsoft Office and EMR systems.

Responsibilities

• Assist patients with prescription-related concerns, follow-up appointments, non-urgent medical inquiries, and lab or diagnostic test results.
• Regularly monitor the patient message inbox and assess unread messages for priority actions.
• Contact patients by phone for urgent concerns and coordinate with local healthcare sites as needed.
• Conduct patient chart reviews and respond via the Epic MyChart platform.
• Forward requests needing clinical evaluation to the appropriate healthcare provider or department.
• Handle medication refill requests and forward for review and approval.
• Document all patient interactions in Epic EHR, via MyChart encounters.
• Evaluate requests, address within scope, and escalate others to admin teams.
• Maintain accurate and timely records in Epic EHR.

Skills

Critical thinking

Communication

Patient education

Independent problem solving

Education

BSN degree

Philippine RN license

Tools

Microsoft Office

EMR systems

Job description

Job Responsibilities

• Assist patients with prescription-related concerns, follow-up appointments, non-urgent medical inquiries, and laboratory or diagnostic test results.




• Regularly monitor the patient message inbox throughout the day and assess unread messages to determine the appropriate priority and action.




• Contact patients by phone regarding urgent concerns in accordance with established guidelines, and coordinate with local healthcare sites through phone or email when necessary.




• Conduct appropriate patient chart reviews and provide responses directly through the Epic MyChart platform.




• Forward messages requiring additional clinical evaluation or intervention to the appropriate healthcare provider or department. This includes medication change requests, newly reported medical conditions or symptoms, and referral concerns.




• Handle medication refill requests and endorse them to the appropriate provider for review and approval.




• Ensure accurate and complete documentation of all patient interactions and actions taken within the Epic Electronic Health Record (EHR), specifically through MyChart encounters.




• Evaluate incoming requests, address those within the scope of responsibility, and forward other concerns to the appropriate administrative team for further assistance.




• Maintain accurate and timely records in the Epic EHR system.

Qualifications

• Must be a US-Registered Nurse with an active New York nursing license.




• Graduate of a Bachelor of Science in Nursing (BSN) program with an active Philippine Registered Nurse (RN) license.




• At least 2 years of clinical or hospital experience.




• Willing to work on a night shift schedule.




• Demonstrates strong critical-thinking, decision-making, and independent problem-solving abilities.




• Comfortable providing patient education and guidance on chronic medical conditions, including but not limited to diabetes, hypertension, asthma, COPD, and heart failure.




• Excellent verbal and written communication skills, with the ability to interact professionally with patients through phone calls and electronic communication.




• Proficient in computer applications, particularly Microsoft Office and Electronic Medical Records (EMR) systems.




• Strong customer service skills with a patient-focused approach.