Usrn Specialist (New York)

Lennor Group; Metro Manila; On-site; PHP 3,841,000 - 7,042,000; Full time

Job summary

Lennor Metier is guiding a healthcare provider in Pasig City, Philippines, to deliver remote clinical care and manage patient inquiries onsite. The role requires active USRN (New York) and BSN with PHRN, with at least two years of clinical experience, and comfort with night shifts.

You will triage messages in Epic MyChart, review charts, handle refill requests, and educate patients on chronic conditions. Strong communication, customer service, and proficiency in MS Office and Epic EMR are

Qualifications

• Must hold active USRN license in NY and BSN with PHRN license.
• Minimum of two years clinical or hospital experience.
• Strong critical thinking and independent decision-making skills.
• Excellent written and verbal communication, including phone/e-mail.
• Proficient with MS Office and EMR systems, preferably Epic.
• Amenable to night shifts.

Responsibilities

• Provide remote clinical care and assist patients with prescription requests.
• Visit follow-ups and manage non-urgent medical concerns and test result inquiries.
• Triage in-basket messages to ensure timely responses.
• Contact patients by phone for urgent matters per guidelines.
• Document encounters in Epic MyChart and Epic EHR accurately.
• Coordinate with local site teams via phone or email.
• Educate patients on chronic conditions such as diabetes, hypertension, asthma, COPD, and heart failure.

Skills

USRN license NY

BSN with PHRN

Epic EMR

MS Office

Night shift readiness

Excellent communication

Independent decision making

Education

BSN with PHRN license

US RN license (New York)

Tools

Epic

Job description

Location: Pasig City, Philippines
Work Setup: Onsite
Compensation Flexibility: Open to negotiation for highly qualified candidates.

Key Responsibilities

• Provide remote clinical care, assist patients with prescription requests, visit follow-ups, non-urgent medical concerns, and test result inquiries.
• Continuously review and triage in-basket messages to ensure timely response.
• Contact patients via phone for urgent matters in accordance with established guidelines.
• Conduct thorough chart reviews and respond to patients through Epic MyChart.
• Route clinically complex messages (e.g., medication changes, new symptoms, referrals) to the appropriate provider or department.
• Process medication refill requests and escalation to providers as needed.
• Accurately document all encounters and communications in the Epic EHR system.
• Coordinate with local site teams via phone or email when necessary.
• Provide patient education, particularly for chronic conditions such as diabetes, hypertension, asthma, COPD, and heart failure.

Required Qualifications

• Active US Registered Nurse (USRN) license - New York licensed.
• Bachelor of Science in Nursing (BSN) with active Philippine Registered Nurse (PHRN) license.
• Minimum of two (2) years clinical or hospital experience.
• Strong critical thinking and independent decision-making skills.
• Excellent written and verbal communication skills, including telephone and electronic correspondence.
• Proficient in Microsoft Office and Electronic Medical Records (EMR) systems, preferably Epic.
• Strong customer service orientation.
• Amenable to working night shift.

Required Skills & Technologies

• Electronic Medical Records (EMR) systems, preferably Epic

About Lennor Metier

Lennor Metier is a specialized executive search and professional recruitment firm helping organizations hire leadership, finance, accounting, human resources, sales, marketing, supply chain, operations, and business-critical talent.

EQUAL OPPORTUNITY STATEMENT

Lennor Metier is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

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