Deskside Support Subject Matter Expert

Indra Group; Philippines; On-site; PHP 320,000 - 520,000; Full time

Job summary

Indra Group in the Philippines seeks a Deskside Support Subject Matter Expert to serve as escalation point for advanced end-user computing issues beyond Tier 1/2.

You will perform hands-on hardware break-fix, MECM administration (deployment, patching, OS deployment, inventory) and troubleshoot Windows 10/11, AD, networking, and O365/M365.

Qualifications

• Hands-on experience with MECM (Microsoft Endpoint Configuration Manager) for deployment, patching and OS provisioning.
• Strong troubleshooting of Windows 10/11, Active Directory, networking, and Office 365/M365 apps.

Responsibilities

• Deskside Support Subject Matter Expert to serve as escalation point for advanced desktop and end-user computing issues beyond Tier 1/2 service desk capability.
• Hands-on hardware break-fix.
• MECM administration for application deployment, patching, OS deployment, and endpoint inventory.
• Troubleshoot Windows 10/11 environments, Active Directory, networking fundamentals, and O365/M365 applications.

Skills

User Management

Windows OS

Microsoft Endpoint Manager

Active Directory

Networking Basics

O365/M365

Escalation Support

Tools

MECM

Job description

Location: Philippines, PH

Profile: User Management

Role: T II

Workplace (Indra): (PH04)

Resolution unit: (346)

Job Description:

Deskside Support Subject Matter Expert to serve as the escalation point for advanced desktop and end-user computing issues beyond Tier 1/2 service desk capability. The role involves hands-on hardware break-fix, MECM administration (application deployment, patching, OS deployment, endpoint inventory), and troubleshooting across Windows 10/11 environments, Active Directory, networking fundamentals, and O365/M365 applications.

Technical Knowledge:

User Management / Microsoft Windows (Advanced) – Principal level (Experience: 1–2 years)

Mobility / Microsoft Endpoint Manager (Advanced)

Functional Knowledge:

Tech Operations – Digital Workspace / Support Team Management (Intermediate)

Tech Operations – Digital Workspace / Incident and Service Request Logging, Tracking, and Resolution (Intermediate)

Tech Operations – Digital Workspace / Networks and Communications (Intermediate)

Tech Operations – Digital Workspace / On-site Resident Technical Support (Workplace) (Intermediate)

Tech Operations – Digital Workspace / VIP User Support (Intermediate)

Tech Operations – Digital Workspace / Help Desk (Advanced)

Tech Operations – Digital Workspace / Access Management (Advanced) – Principal level (Experience: 1–2 years)

Tech Operations – Digital Workspace / Identity Management (Advanced)