401(k) Loans & Distributions Administrator

iSupport Worldwide; Eastern Manila District; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free lunch meals, fruits, snacks, and

Access to onsite gym and fitness staff

Weekly fitness activities and annual 7

Weekly employee engagement activities

Free upskilling academy

Modern workstations and facilities

Employee amenities including sleeping,

Collaborative work environment

Job summary

iSupport Worldwide is seeking a 401(k) Loans & Distributions Administrator to process participant loan and distribution transactions for US retirement plans.

The role ensures compliance with plan provisions, regulatory requirements, and internal procedures while coordinating with providers, maintaining audit-ready documentation, and delivering accurate, timely support to internal teams, plan sponsors, and participants.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration or related field.
• 3+ years of US retirement plan administration experience with 401(k) or 403(b).
• Knowledge of IRS and ERISA rules governing plan loans and distributions.
• Experience with multiple recordkeepers and custodian platforms.
• Strong numerical accuracy and ability to perform loan/tax withholding calculations.
• Excellent English communication skills for US-based clients and providers.
• Willingness to work night shift and on-site.

Responsibilities

• Process participant loan and distribution transactions per plan documents and policies.
• Calculate loan amounts, review limits, prepare repayment schedules, and verify balances.
• Process various distribution types (termination, hardship, rollover, RMD).
• Compute vested balances, taxes, and withholdings while ensuring consents are complete.
• Review transactions for completeness and compliance before approval.
• Resolve discrepancies and manage workflows using PensionPro.
• Review and update plan information in FT Williams.
• Coordinate with providers and custodians to ensure timely processing.
• Navigate provider portals and documentation requirements.
• Manage high-volume queues and meet SLAs; escalate as needed.
• Maintain transaction records for audit readiness and internal reviews.
• Respond to inquiries from internal teams, sponsors, and participants.
• Collaborate with colleagues to improve processes and turnaround times.

Skills

US retirement plan administration

English communication

Time management

Attention to detail

Regulatory knowledge (IRS/ERISA)

Education

Bachelor's degree in Finance, Accounting, Business Administration

Tools

PensionPro

FT Williams

Microsoft Excel

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)

What is your mission?

We are looking for a 401(k) Loans & Distributions Administrator to process participant loan and distribution transactions for US retirement plans. The role ensures compliance with plan provisions, regulatory requirements, and internal procedures while managing workflows, coordinating with providers, maintaining audit-ready documentation, and delivering accurate, timely support to internal teams, plan sponsors, and participants.

You will provide the best service to our partner brands by performing these tasks:

• Process participant loan requests in accordance with plan documents, regulatory requirements, and internal policies.

• Calculate eligible loan amounts, review plan and regulatory limits, prepare repayment schedules, and verify outstanding loan balances before submission.

• Process participant distribution requests, including termination, in-service, hardship, rollover, and required minimum distributions.

• Calculate vested balances, taxable amounts, and applicable withholding requirements while ensuring all required elections and consents are completed.

• Review transactions for completeness, accuracy, eligibility, and compliance before approval and processing.

• Identify and resolve discrepancies, missing documentation, and plan provision issues before transactions move forward.

• Manage and track workflows, tasks, and transaction activity using PensionPro.

• Access, review, and update plan information within FT Williams.

• Coordinate directly with investment providers and custodians to facilitate timely transaction processing and issue resolution.

• Navigate provider-specific portals, forms, procedures, and documentation requirements.

• Prioritise and manage a high-volume queue while meeting established service-level timelines.

• Escalate complex or time-sensitive cases as required.

• Maintain complete transaction records, notes, and status updates to support internal reviews and audit readiness.

• Respond to loan and distribution inquiries from internal teams, plan sponsors, and participants with accurate and timely updates.

• Collaborate with colleagues to ensure efficient service delivery and continuous process improvement.

• Recommend enhancements to procedures, checklists, and workflows to improve accuracy and turnaround times.

Who are we looking for?

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

• Minimum of 3 years of experience in US retirement plan administration, including 401(k), 403(b), or similar retirement plans, with direct experience processing participant loans and distributions.

• Working knowledge of IRS and ERISA regulations governing plan loans and distributions, including vesting, taxation, withholding, and rollovers.

• Experience working across multiple recordkeeper and custodian platforms and adapting to varying provider requirements and procedures.

• Proficiency in Microsoft Excel and the ability to learn new systems quickly.

• Hands-on experience with PensionPro and FT Williams is highly preferred.

• Experience supporting transactions across multiple provider platforms is a strong advantage.

• Prior experience with a US third-party administrator (TPA) or recordkeeper is preferred.

• Strong numerical accuracy with the ability to perform loan, vesting, and tax withholding calculations.

• Exceptional attention to detail and strong organisational and process management skills.

• Ability to manage high-volume workloads, prioritise competing deadlines, and consistently meet service-level timelines.

• Excellent written and verbal English communication skills for supporting US-based clients, providers, plan sponsors, and participants.

• Amenable to working the night shift and willing to work onsite.

Company Perks:

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.

• Access to an onsite gym with a complimentary professional fitness instructor.

• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.

• Weekly employee engagement activities with prizes of up to ₱3,000.

• Free upskilling academy to support career growth and professional development.

• State-of-the-art office facilities and modern workstations.

• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.

• Fun, collaborative, and employee-focused work environment.