Hybrid Application Support Analyst – Growth & Impact

MicroSourcing; Manila; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off

Group life insurance

Performance bonuses

Hybrid work arrangement

Team events

Job summary

MicroSourcing is seeking an Application Support Analyst in Eastwood, Quezon City, offering a hybrid work arrangement and dayshift schedule. The role focuses on owning incidents from triage to resolution, troubleshooting with internal teams and vendors, and maintaining SLAs while monitoring performance.

You will engage in continuous improvement initiatives, support testing and audits, and contribute to the growth of enterprise-level applications within a large Philippine services provider.

Qualifications

• Experience in application support or IT service desk.
• Strong ITIL knowledge: incident, problem, and change management.
• Experience with ITSM platforms and service desks.
• Excellent analytical, troubleshooting, and problem‑solving skills.
• Willingness to work a shifting schedule and participate in rotating 24/7 on‑call roster.

Responsibilities

• Own application incidents from triage to resolution.
• Troubleshoot, analyze, and escalate issues with internal teams and vendors.
• Manage daily support queues, prioritise requests, and meet SLAs.
• Monitor application performance, lead incident investigations, and implement fixes.
• Support system enhancements, testing, audits, and continuous improvement.

Skills

Application support

ITIL processes

ITSM Tools

Troubleshooting

On-call support

Job description

MicroSourcing is seeking an Application Support Analyst in Eastwood, Quezon City, offering a hybrid work arrangement and dayshift schedule. The role focuses on owning incidents from triage to resolution, troubleshooting with internal teams and vendors, and maintaining SLAs while monitoring performance.

You will engage in continuous improvement initiatives, support testing and audits, and contribute to the growth of enterprise-level applications within a large Philippine services provider.