Application Support Analyst | AM Shift | Office-Based

CYBALINK SOLUTIONS, INC.; Pasig; On-site; PHP 420,000 - 680,000; Full time

Benefits offered by this job

Annual bonus

HMO + 1 dependent

30 days paid leave

Growth opportunities

Team culture events

Milestone gifts

Two days weekly rest

Job summary

Cybalink Solutions is seeking an experienced Application Support Analyst to provide Level 2 support for enterprise business applications. The role covers investigation and resolution of issues across application, integration, and data layers, plus managing tickets through resolution and configuring workflows.

The candidate will work with Australian stakeholders, handle user access, and support patches, testing, and runbooks. Office-based role in Pasig with Monday–Friday mornings.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 3+ years of application support experience in a medium to large organisation
• Experience supporting enterprise applications including configuration, workflows, master data, reporting, user access, and permissions
• Strong troubleshooting skills across application, integration, and data layers with practical SQL knowledge
• Experience supporting APIs, interfaces, batch processes, scheduled jobs, file transfers, patches, upgrades, releases, and testing
• Familiarity with ITSM processes; ITIL certification or equivalent is preferred
• Experience with ERP/finance/project controls/human resources/payroll applications is advantageous
• Exposure to Power BI, SSRS, Microsoft SQL Server, or Azure technologies is desirable
• Strong English communication, ownership, and ability to work with Australian stakeholders
• Willing to work full-time in the office located at Arcovia, Brgy. Ugong, Pasig City (Monday-Friday, morning shift)

Responsibilities

• Provide Level 2 support for application incidents and service requests escalated by the Service Desk
• Investigate and resolve issues across application, integration, and data layers
• Manage assigned tickets through to resolution within agreed service levels
• Configure applications and maintain workflows, master data, reference data, and standard reports
• Administer user accounts, roles, and permissions following approved security procedures
• Support joiner, mover, and leaver processes and user-access reviews
• Monitor APIs, system interfaces, batch processes, scheduled jobs, and file transfers
• Use SQL to investigate data issues, validate information, and perform controlled data corrections
• Support application patches, upgrades, releases, regression testing, and user acceptance testing
• Maintain runbooks, support documentation, and knowledge-base articles
• Contribute to root-cause analysis, automation, security remediation, and process improvements
• Communicate ticket progress, risks, and technical issues clearly to stakeholders

Skills

Application support

SQL knowledge

English communication

Ownership

Stakeholder management

Education

Bachelors in IT/CS

Tools

Power BI

SSRS

Azure

ERP/Finance software

Job description

Role Overview:

We are looking for an experienced Application Support Analyst, internally known as Application Support Engineer to provide Level 2 support for enterprise business applications. The ideal candidate will investigate and resolve application, integration, and data-related issues; manage user access and system configurations; and support releases, testing, and continuous improvement. This role requires strong ownership of assigned tickets and confident communication with Australian stakeholders.

Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews

• Comprehensive HMO + 1 free dependent

• 30 days paid leave (vacation, sick and wellness) -with cash conversion

• Real growth —workshops, training and clear career pathways

• Great culture —team events, employee fairs, and monthly games with exciting prizes

• Tenure rewards —milestone gifts at 1, 5 and 10 years

• 2 days weekly rest for a better work-life balance

Responsibilities:

• Provide Level 2 support for application incidents and service requests escalated by the Service Desk.

• Investigate and resolve issues across application, integration, and data layers.

• Manage assigned tickets through to resolution within agreed service levels.

• Configure applications and maintain workflows, master data, reference data, and standard reports.

• Administer user accounts, roles, and permissions following approved security procedures.

• Support joiner, mover, and leaver processes and user-access reviews.

• Monitor APIs, system interfaces, batch processes, scheduled jobs, and file transfers.

• Use SQL to investigate data issues, validate information, and perform controlled data corrections.

• Support application patches, upgrades, releases, regression testing, and user acceptance testing.

• Maintain runbooks, support documentation, and knowledge-base articles.

• Contribute to root-cause analysis, automation, security remediation, and process improvements.

• Communicate ticket progress, risks, and technical issues clearly to stakeholders.

What We’re Looking For:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, with at least 3 years of application support experience in a medium to large organisation.

• Experience supporting enterprise applications, including configuration, workflows, master data, reporting, user access, and permissions.

• Strong troubleshooting skills across application, integration, and data layers, with practical SQL knowledge.

• Experience supporting APIs, interfaces, batch processes, scheduled jobs, file transfers, patches, upgrades, releases, and testing.

• Familiarity with ITSM incident, request, problem, and change-management processes; ITIL certification or equivalent experience is preferred.

• Experience with ERP, finance, project controls, maintenance, HR, or payroll applications is advantageous.

• Exposure to Power BI, SSRS, Microsoft SQL Server, or Azure technologies is desirable.

• Strong English communication, ownership, and ability to work with Australian stakeholders.

• Willing towork full-time in the office located at Arcovia, Brgy. Ugong, Pasig City(Monday-Friday, morning shift).

About Cybalink Solutions:

Cybalink Solutionsis an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers.