Dayshift Airline Hiring | ₱15K Package | TTEC Bacolod

TTEC; Iligan; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Health and wellness incentives

PTO

Tuition reimbursement

Job summary

TTEC in Bacolod is seeking a Customer Service Representative to be onsite and help customers by resolving inquiries with empathy and clarity.

You’ll own escalated or complex calls, research issues to provide answers, and contribute to an inclusive culture with opportunities for professional development and a competitive benefits package.

Qualifications

• High school or equivalent is required.
• Ability to handle customer inquiries and resolve issues with empathy.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service mindset

Computer skills

Education

Senior High school graduate

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others and givingthempeaceof mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between theircustomers’experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to newbies or with customer service experience
• Senior High school graduate or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.