24/7 VIP Gaming Concierge & Support Lead

Solaire Resort

Parañaque

On-site

PHP 320,000 - 420,000

Full time

9 days ago

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Job summary

Solaire Resort in Parañaque invites applications for a role in the Online Gaming VIP Support team. The successful candidate will provide 24/7 assistance to platform users, resolving inquiries, issues, and escalations across all contact points.

You will work with CRM tools, analyze KPIs, build relationships with VIP players, conduct feedback sessions, and collaborate with PD, CRM, Marketing, and Product teams to support strategic growth while upholding professionalism and confidentiality.

Responsibilities

Provide 24/7 VIP support to online gaming platform users, ensuring timely and effective resolution of inquiries, issues, and escalations on all contact points of Online Gaming Dept.
Familiarity with CRM tools and software, as well as a good understanding of the online gaming platforms.
Build and maintain strong relationships with VIP players, understanding their needs, preferences, and behaviors to enhance their overall gaming experience.
Monitor and analyze KPIs related to VIP support and player satisfaction.
Conduct regular surveys and feedback sessions with VIP players to gather insights and address concerns.
Work closely with the PD on premise/CRM/Marketing/ Customer Support and Products team to support strategies that align with the companys overall business objectives and growth targets.
Uphold high standards of professionalism, integrity, and confidentiality in all interactions with VIP players and stakeholders.