24/7 Global IT Service Desk Analyst
Amkor Worldwide Services LLC-ROHQ
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Job summary
Amkor Worldwide Services LLC-ROHQ is seeking a Global Service Desk Analyst to provide first-level IT support across a 24x7 global environment. You will resolve hardware, software, access and network issues and manage incidents in ServiceNow with a customer-centric approach.
The role requires 3+ years in service desk/IT operations, strong knowledge of Windows, Microsoft 365 and Active Directory, and familiarity with ITIL incident management processes. Shift flexibility is essential.
Job description
Amkor Worldwide Services LLC-ROHQ is seeking a Global Service Desk Analyst to provide first-level IT support across a 24x7 global environment. You will resolve hardware, software, access and network issues and manage incidents in ServiceNow with a customer-centric approach.
The role requires 3+ years in service desk/IT operations, strong knowledge of Windows, Microsoft 365 and Active Directory, and familiarity with ITIL incident management processes. Shift flexibility is essential.
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