Senior IT Service Desk & Virtual Agent Specialist

Asia Select, Inc.

Pasig

On-site

PHP 500,000 - 900,000

Full time

3 days ago

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Job summary

Asia Select, Inc. is seeking an experienced IT Service Desk professional to support a 24/7 environment from Ortigas, Pasig.

You will manage complex incidents, platform-level issues, and chatbot technologies, with emphasis on AWS Connect and ServiceNow workflows. Candidates should have 8–10 years of IT support, ITIL background, strong communication, and hands-on experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, and chatbot development or

Qualifications

8-10 years of Service Desk / IT support experience.
Strong communication skills.
ITIL training/background.
Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting.
AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.

Responsibilities

Support complex incidents and platform-level issues, including contact center and chatbot technologies.
Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.