24/7 Data Center TAC Lead - Incident & Ops Champion

Globe Group; Quezon City; Presencial; PHP 1.000.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal Opportunity Employer

Diversity & Inclusion Policy

Descripción de la vacante

Globe is seeking a Data Center TAC Lead to oversee 24/7 monitoring and operational support for mission-critical facilities in the Philippines. The role includes leading the TAC team, coordinating with site operations and vendors, and ensuring infrastructure availability and compliance with SOPs and security standards.

You will drive incident management, KPI governance, and data-driven performance improvements while mentoring TAC Specialists and sustaining a culture of safety and excellence.

Formación

• Leadership experience managing high-availability data center operations.
• Strong incident management and escalation skills.
• Ability to monitor and optimize critical infrastructure performance.
• Excellent cross-functional communication and stakeholder management.

Responsabilidades

• Lead and supervise the TAC team during assigned shifts.
• Monitor critical infrastructure systems (electrical, mechanical, cooling, fire protection, security, BMS, ECMS, EPMS).
• Manage operational incidents from detection to resolution, including escalation and reporting.
• Serve as primary operational contact for customers during incidents and maintenance.
• Coordinate with Site Operations, Engineering, Security, IT, contractors, and vendors to ensure timely resolution.
• Ensure SOP, EOP, and MOP compliance; maintain logs and reports.
• Support planned maintenance, change management, and emergency response activities.
• Drive continuous improvement to enhance efficiency and reliability; mentor TAC Specialists.

Conocimientos

Leadership

Incident management

Data center operations

Stakeholder communication

Shift supervision

Herramientas

BMS

ECMS

EPMS

Descripción del empleo

Globe is seeking a Data Center TAC Lead to oversee 24/7 monitoring and operational support for mission-critical facilities in the Philippines. The role includes leading the TAC team, coordinating with site operations and vendors, and ensuring infrastructure availability and compliance with SOPs and security standards.

You will drive incident management, KPI governance, and data-driven performance improvements while mentoring TAC Specialists and sustaining a culture of safety and excellence.